Treasury Mgmt Svc Spec, Sr

Old National Bank•Evansville, IN

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Associate’s or bachelor’s degree or HS graduate with equivalent work experience
Strong knowledge of Treasury Management products and services or prior experience in supporting business clients is essential
Ability to communicate with business clients on complex technical solutions is essential
Ability to adapt to a rapidly changing environment and quickly reprioritize tasks is essential
Strong verbal and written communication skills is essential

Nice To Haves

Ability to troubleshoot hardware and software issues is preferred
3-5 years of experience in Treasury Management or business banking products and services is preferred

Responsibilities

Support the Service Specialists within TM Client Services.
Aid in the development of team members’ knowledge.
Escalate situations where standard support paths are not viable.
Monitor daily workload and elevate instances where service level adherence is at risk.
Compile management reports that will show relevant support trends.
Complete quality audits of work completed by TM Client Services Specialists.
Develop and maintain procedures and reference guides utilized by TM Client Service Specialists.
Coordinate and participate in new hire and ongoing training initiatives.
Conduct ongoing quality audits for each TM Client Service Specialist to ensure adherence to procedures and service expectations.
Listen to clients and internal partners with a mindset geared towards curiosity, empathy, and bias for action.
Collaborate with internal and external partners to achieve timely resolution to escalated issues.
Communicate timely updates and relevant information to key stakeholders for outstanding issues.
Monitor workload for critical functions within the TM Client Services Team and adjust resources to ensure timely completion of tasks.
Compile periodic management reports relevant workload trends and service level adherence.