Treasury Mgmt Serv Support Spc 1

Farmers and Merchants Bank of Long Beach•Seal Beach, CA

About The Position

The Treasury Management Fulfillment Specialist 1 provides mid-level client support and helps maintain back-office fulfillment for basic Treasury Management product and service onboarding. The role assists consumer and business clients with Tier C services, including Online Banking, Mobile Banking, Bill Pay, and wires, and handles setup, implementation, and ongoing maintenance of basic Treasury Management services for new and existing clients. The specialist also assists Treasury Management Services Management, the TM Product Manager, and TM Sales Support Associate as directed. The position supports fulfillment requests, client onboarding and maintenance, internal support teams, and related projects. It involves learning Treasury Management products, systems, and processes; processing client and branch requests; and escalating or following up on issues when additional support is required. The role requires compliance with applicable banking laws, regulations, and internal policies. It is primarily performed in an office environment and involves computer-based work and customary office equipment.

Requirements

Preferred candidate has 2 to 3 years of relevant Treasury Management experience, preferably in Treasury Management Fulfillment.
Entry-level knowledge of Treasury Management products and services.
Excellent customer service skills and commitment to client relationship building.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Strong oral and written communication skills, including basic business writing, when interacting with internal and external clients.
Ability to think strategically, work independently, and take accountability for the function.
Ability to multitask in a fast-paced environment, prioritize impactful activities, and meet deadlines.
Strong analytical, critical-thinking, judgment, and problem-solving skills.
Ability to learn new technologies and skills quickly.
Ability to communicate respectfully with management and coworkers.
Exceptionally organized, efficient, and detail-oriented.
Ability to perform repetitive office and computer-based movements and to sit and/or stand for extended periods.
Ability to lift, carry, or move objects weighing up to 25 pounds, with or without reasonable accommodation.
Ability to use hands and fingers to manipulate objects and operate standard office equipment.
For sensitive positions, complete a mandatory two consecutive weeks of absence from essential duties each calendar year, scheduled in coordination with management.

Nice To Haves

Treasury Management Fulfillment experience.
Experience supporting projects and using technology to automate processes when beneficial.

Responsibilities

Provide fulfillment support for basic Treasury Management products and services, including BOSS Events and TM Support and Branch requests.
Continue learning Treasury Management products and services, setup processes, and back-office and client-facing system functionalities.
Learn to support internal Treasury Management Services Specialists and Call Center employees.
Support basic client onboarding and maintenance of new client relationships through department administrative systems.
Participate in department responsibilities, projects, and other duties as assigned.
Escalate and communicate issues to the Online Banking TM Fulfillment Specialist 3 or TMS Management when additional support is needed.
Develop knowledge of Bank and Treasury Management products, policies, and procedures to respond professionally to client and branch inquiries.
Process requests, including adding, deleting, and modifying users in administrative systems.
Process new Online Banking enrollment requests.
Develop and learn Tier 2 Treasury Management fulfillment.
Enter service event requests and review and close branch referrals using Bank-specified software.
Work with the TM Fulfillment Specialist 3 or TMS Management to open cases with the Online Banking vendor by telephone or web when outside assistance is needed, and follow up until resolution.
Learn to assess, troubleshoot, and/or resolve technical issues involving Positive Pay, ACH, RDC, and wire transfers with support from the TM Fulfillment Specialist 3 or TMS Management.
Support projects and identify opportunities to use technology to automate processes when beneficial.
Comply with applicable banking laws, regulations, and internal policies, including BSA, AML, OFAC, CIP, privacy, and information-security requirements.
Travel as required.
Perform other duties and projects as assigned by TMS Management.