Treasury Mgmt Customer Exp Specialist II-2

Huntington National Bank • Easton, OH

1d • Onsite

About The Position

The Treasury Mgmt. Customer Exp. Specialist II provides an advanced level of product and service support to the Treasury Management segment. This role is responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. The specialist prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. This role may perform training or education for customers on specific products, act as an internal resource for inquiries, and recommend process improvements and efficiencies for product and service workflows. Additionally, the specialist will perform research, consultation and/or resolution, and policy or procedure interpretation for other internal departments, and act as a mentor to less experienced Treasury Management Customers Service Specialists. Performs other duties as assigned.

Requirements

• High School Diploma or equivalent
• 3 or more years of Treasury Management experience
• Ability to work in a team environment
• Ability to resolve problems independently
• Ability to inform management of all issues
• Ability to work with a sense of urgency while maintaining close attention to detail
• Currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Commercial card experience
• Basic to intermediate knowledge of Microsoft Office applications
• Understanding of TM products and services, or commercial banking

Responsibilities

• Identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers.
• Prioritizing service issues and ensuring they are completed on time and with a recognized / accepted resolution by the customer.
• Performing training or education for customer on specific products.
• Acting as internal resource for inquiries.
• Recommending process improvements and efficiencies for product and service workflows.
• Research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.
• Acting as mentor to less experienced Treasury Management Customers Service Specialists.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED