Treasury Management Technical Services Specialist

Zions Bancorporation•Midvale, UT

6h•Onsite

About The Position

The Treasury Management Technical Services team has an opportunity for a TM Technical Services Specialist. This role is responsible for providing level 1 and 2 technical support and training for new clients or users on multiple Treasury Management products. Training will include the introduction of the TM Knowledge Center to the users and may require resolution of hardware/software compatibility issues. This role provides exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products. The specialist will identify, investigate and propose solutions to technical issues, and work toward a resolution to root causes to prevent recurring issues. This role is also responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups. The specialist will stay abreast of technology upgrades and product enhancements and adhere to Bank policies and procedures. May assist with special projects as required as well as take on other duties as assigned.

Requirements

Requires a High School diploma or equivalent and 1+ years of banking, treasury and cash management products/services, IT hardware, software, computer applications, networks or other directly related experience.
A combination of education and experience may meet job requirements.
Working knowledge of banking, treasury and cash management products, application software, networks, PCs, LAN's, terminals and telephones.
Good customer service, problem solving, analysis and communication skills, both verbal and written.
Ability to train clients on Treasury Management products and systems.
Ability to identify and resolve technical issues.
Must be detail oriented.
Good client relationship skills.

Nice To Haves

Proactive, has a great attitude and wants to inspire others to achieve bank initiatives and drive loan growth.

Responsibilities

Providing level 1 and 2 technical support and training for new clients or users on the multiple Treasury Management products including Treasury Internet Banking, Remote Deposit, Positive Pay, ACH, Receivables Online, E-Invoicing and Payments, Outsourced Disbursements and other products.
Training will include the introduction of the TM Knowledge Center to the users and may require resolution of hardware/software compatibility issues.
Providing exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products.
Identify, investigate and propose solutions to technical issues.
Work toward a resolution to root causes to prevent recurring issues.
Responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups.
Stay abreast of technology upgrades and product enhancements.
Adhere to Bank policies and procedures.
May assist with special projects as required as well as take on other duties as assigned.