Treasury Management Operations Specialist
About The Position
The Treasury Management Operations Specialist interacts with customers and provides general information about products and services. The role supports Treasury Management customers through onboarding, agreement and documentation review, transaction processing, online banking assistance, and customer service. It also performs operational and regulatory tasks, including ACH support, account corrections, abandoned-funds reporting, deposit balancing, Positive Pay support, wire setup, and Lockbox processing. The employee must ensure their work complies with applicable laws, regulations, policies, and guidelines, and perform other duties as assigned.
Requirements
- At least 5 years of experience in bank operations; customer service roles preferred.
- High school diploma or equivalent required.
- Strong knowledge of the Community Reinvestment Act, Bank Secrecy Act, and Fair Credit Reporting Act.
- Strong knowledge of related financial institution products and services.
- Knowledge of administrative and clerical procedures and systems, including word processing, managing files and records, stenography and transcription, designing forms, and office procedures and terminology.
- Ability to select and use training or instructional methods appropriate to the situation when learning or teaching new things.
- Strong reasoning and decision-making skills.
- Superior attention to detail.
- Excellent interpersonal skills and a positive attitude.
- Superior customer service skills.
- Strong verbal and written communication skills.
- Good organizational skills.
- Excellent multitasking skills.
- Ability to work under stress and meet deadlines.
- Ability to operate a keyboard to perform essential job functions.
- Ability to read and interpret a document.
- Ability to travel if required to perform essential job functions.
- Ability to lift, move, or carry approximately 20 pounds if required to perform essential job functions; reasonable accommodation may be provided where applicable.
Nice To Haves
- Associate's degree preferred.
- Experience in customer service roles preferred.
Responsibilities
- Onboard new Treasury Management customers and provide support during onboarding.
- Review Treasury Management agreements and documentation for accuracy.
- Monitor the email folder and follow up with customers as needed.
- Process daily requests for documentation and agreement verifications, and requests for exceptions and modifications as necessary.
- Provide Automated Clearing House (ACH) and business online banking origination support.
- Perform account corrections with the Federal Reserve and manage and report abandoned funds in accordance with state requirements.
- Assist business online banking customers with password resets, reporting modules, and general online banking questions.
- Perform daily balancing of ACH General Ledgers, Remote Deposit Capture (RDC), and Mobile Deposits.
- Process and monitor ACH transactions.
- Provide support to ACH and Check Positive Pay customers.
- Assist customers with setup of domestic and international wires.
- Process Lockbox deposits and reporting as necessary.
- Ensure own work follows all applicable laws, regulations, policies, and guidelines.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
