Treasury Assistant I

City of Portage•Portage, MI

9d•$16 - $20•Onsite

About The Position

The City of Portage is seeking a motivated Treasury Assistant I to join their Treasury team. This role is an opportunity to make a meaningful impact in a fast-paced, customer-focused environment. The Treasury Assistant I will provide exceptional customer service, maintain confidentiality, process and post payments, reconcile daily receipts, manage accounts, and perform administrative tasks.

Requirements

High School Diploma or General Education Degree (GED) required.
Minimum 2 years of related experience, preferably in a cash-handling or customer service environment.
Strong organizational skills, attention to detail, and the ability to multi-task in a busy office.

Nice To Haves

Coursework in accounting, bookkeeping, or related areas is highly desirable.
Associate’s degree in a related field is preferred.
Experience with BS&A software and Microsoft Office Suite is a plus.

Responsibilities

Provide exceptional customer service by assisting residents at the Treasury counter and by phone, answering inquiries related to tax, utility billing, and special assessments.
Maintain a high level of confidentiality and professionalism in all interactions and transactions.
Process and post payments for property taxes, utility bills, special assessments, and other invoices received at the counter, by mail, or drop box.
Accurately count, verify, and reconcile daily receipts, including cash, checks, and credit card transactions; research and resolve discrepancies.
Set up and maintain water/sewer accounts: process new accounts, terminations, transfers, and final billings; verify and input customer data in the BS&A system.
Maintain and organize customer records, including senior discount applications, third-party notifications, and reinstatements.
Manage and assist customers with electronic payments from our third-party payment vendor and banking partners, ensuring data is tracked and reconciled on supporting spreadsheets.
Prepare and submit refund request forms for overpayments on taxes, utilities, and assessments.
Process monthly delinquent and shut-off notices, verifying data before issuance.
Research and process returned mail; update addresses and resend documents; collaborate with the Assessor’s Office to ensure correct billing information.
Respond to voicemail and Treasury phone messages daily, directing calls to appropriate departments when needed.
Support seasonal functions, including dog license sales, balancing sales records for reporting to the County (Dec–Feb).
Perform administrative tasks: order supplies, maintain filing systems, and assist with Treasury-related reporting using MS Office and BS&A.