Travis County Transformation Project Program Manager

LifeWorks Austin•Austin, TX

4d•$62,245 - $94,939•Hybrid

About The Position

The Program Manager for the Travis County Transformation Project (TCTP) provides leadership, oversight, and coordination for an innovative pre-arrest diversion initiative serving youth and families involved in assault family violence incidents. The Program Manager ensures program effectiveness, contract compliance, community partnership development, staff supervision, data tracking, and continuous quality improvement while advancing a trauma-informed, restorative, and family-centered approach. This position collaborates closely with LifeWorks programs, law enforcement agencies, Travis County partners, community organizations, and families to support youth stabilization, reduce juvenile justice involvement, and promote long-term family well-being. TCTP provides respite shelter, mental health services, youth and family advocacy, and restorative healing circles as alternatives to detention and court involvement.

Requirements

Bachelor's degree in Social Work, Psychology, Counseling, Public Administration, Criminal Justice, Human Services, or a related field required.
Minimum of three years of progressively responsible program management or supervisory experience in behavioral health, youth services, juvenile justice diversion, family services, or related fields.
Knowledge of trauma-informed care, restorative practices, positive youth development, and family systems approaches.
Knowledge of behavioral health and juvenile justice systems.
Strong leadership, organizational, and project management skills.
Ability to build collaborative relationships across diverse stakeholders.
Excellent written, verbal, and presentation skills.
Ability to analyze data and utilize findings for program improvement.
Commitment to inclusive and youth-centered practices.
Must possess a valid driver's license.

Nice To Haves

Master's degree in Psychology, Counseling, Public Administration, Criminal Justice, Human Services, or a related field is preferred.
Experience managing community partnerships and multidisciplinary teams preferred.
Experience with contract compliance, grant management, and outcome reporting preferred.
Experience working with youth and families impacted by trauma strongly preferred.
Licensed Social Worker (LMSW/LCSW), Licensed Professional Counselor (LPC, LCP-A), or related behavioral health credential, preferred.
Bilingual English/Spanish preferred.

Responsibilities

Provide day-to-day leadership and operational oversight of the Travis County Transformation Project alongside our service contract partner/s.
Promotes a healing- and person-centered culture that uplifts the dignity and strengths of clients.
Ensure program implementation aligns with grant requirements, county contracts, agency policies, and evidence-informed practices.
Develop and maintain operational procedures, workflows, and service delivery standards.
Monitor program performance measures and outcomes.
Lead continuous quality improvement activities and identify opportunities for program enhancement.
Provide coverage and direct client services (in shelter, community-based and home settings) during staffing transitions, staff leave, client escalations, or other situations that will benefit from additional support.
Is readily available and provides guidance and case consultation to staff daily or as needed.
Supervise program staff, including counselors, and other assigned personnel.
Provide regular coaching, performance support, and professional development opportunities.
Promote a culture of trauma-informed care, restorative practices, equity, and accountability, including field mentoring alongside staff providing direct, in-home services.
Facilitate team meetings, case consultation, and interdisciplinary coordination.
Provides direct counseling services to a reduced client caseload as needed.
Reviews and monitors counselor calendars and caseloads; Makes adjustments recommendations as needed to best serve clients and families.
Serve as a primary liaison with Travis County Juvenile Probation, law enforcement agencies, schools, internal programs, and community partners.
Facilitate cross-system communication to ensure effective referral processes and coordinated service delivery.
Represent the program at community meetings, stakeholder groups, and public presentations.
Strengthen community partnerships that support youth and family success.
Ensure youth and families receive timely access counseling services, case management and healing circles.
Monitor service quality and participant engagement throughout program involvement.
Support staff in addressing complex family needs through a strengths-based and culturally responsive approach.
Ensure services prioritize youth and family voice and choice.
Support youth and family in community and home-based setting as needed which may include providing transportation to clients and transporting client’s belongings between residential settings.
Oversee program data collection, documentation, and outcome reporting.
Completes file reviews and ensures that direct reports collect and enter required data in agency database in a timely, complete, and accurate manner.
Monitor performance indicators including participant engagement, service utilization, recidivism reduction, and family outcomes.
Assists with providing data for reports for leadership, funders, Travis County stakeholders, and community partners as needed.
Assists department staff with coordinating client files and other materials for funders, monitoring visits, and internal and/or external audits.
Ensure compliance with confidentiality requirements, risk management standards, and documentation expectations.
Assist with budget development and monitoring.
Track expenditures and support responsible stewardship of grant and contract funds.
Participate in funding proposals, reports, and sustainability planning efforts.
Support strategic planning and program growth initiatives.