Traveling Medical Assistant - Sacramento

MDpanel • Sacramento, CA

1d • Hybrid

About The Position

MDpanel is a leading provider of expert medical opinions, connecting qualified medical professionals with those needing medical assessments. We aim to revolutionize the medical opinion space by creating a marketplace that supports healthcare professionals by handling administrative burdens, securing exam volume, preparing for examinations, backend processing, report submissions, and billing. Our culture is built on mutual support, accountability, transparency, and passion for our mission. As a Traveling Medical Assistant on the Day of Evaluation Team, you will engage with doctors and applicants at clinic sites within your territory. Your role involves delivering excellent customer service and physician support throughout the medical evaluation process, offering administrative support before, during, and after examinations. Success in this role requires a team-oriented mindset, the ability to thrive in a fast-paced environment, excellent customer service, time management, and problem-solving skills. You will provide outstanding support to physicians and applicants with a positive attitude and a willingness to assist wherever needed. The Traveling Medical Assistant (TMA) role significantly impacts the physician and applicant experience by blending administrative and minimal clinical tasks with exceptional customer service and positive engagement. TMAs are expected to contribute to quality improvement efforts, emphasizing the importance of each claimant and physician. Our TMAs represent MDpanel's commitment to excellence and our industry-leading evaluation day experience.

Requirements

• Minimum of 1 year of clinical experience or front or back office healthcare administration required.
• Excellent time management skills and ability to multi-task is a must.
• Must display excellent customer service skills, focused on delivering premium experience.
• Strong attention to detail with ability to problem solve and think critically.
• Ability to work collaboratively in a cross-functional team environment.
• Excellent communication skills, both verbal and written.
• Professional demeanor with strong customer service attitude.
• Must be reliable to arrive on time at our clinical facilities.
• All applicants must have a valid work authorization for the country in which they are applying.

Nice To Haves

• Physiology, Anatomy, and medical terminology knowledge a plus.
• Experience with monitoring and recording vitals for patients a plus (training is available).
• Experience with intake assessments and managing new examinee forms.
• Proficient knowledge in the use of various office related programs such as Excel, Word, Zoom, Teams, Google Meets, and Salesforce is preferred.

Responsibilities

• Arrive to all shifts as scheduled and fulfill them in their entirety.
• Arrive in advance, prepared with all resources required for the day of evaluation.
• Ensure the clinic is open, clean, and prepared for applicants and physicians to arrive.
• Welcome applicants upon arrival, verifying their identity, and directing them to the correct location.
• Greet the physician and ensure they have what they require from MDpanel for their day of evaluations.
• Ensure all forms and patient/applicant intake are completed in advance of the evaluation.
• Support the physician with taking vitals and measurements which include blood pressure, weight, height, among others, as requested by the physician.
• Ensure the day's schedule is being kept, adjusting it based on no-shows or late arrivals, where necessary.
• Maintaining the cleanliness and organization of the front desk, ensuring adequate supplies are stocked.
• Ordering any office or clinic supplies that are short in supply.
• Prepare the clinic room before and after each evaluation.
• Perform basic clerical tasks such as filing documents, making copies, and data entry.
• Ensure all forms are completed, scanned and uploaded on the day of evaluation, prior to completing your shift.
• Maintain a high level of physician and applicant satisfaction by providing positive interactions at all times.
• Understand and adhere to company policies and procedures at all times.
• Close and secure the clinic at the end of the evaluation day.

Benefits

• The salary range for this position is provided as an estimate based on current market conditions and company benchmarks. Actual compensation may vary depending on factors such as experience, qualifications, skills, location, and internal equity.
• We are committed to ensuring fair and equitable pay practices and encourage applicants to discuss any questions or concerns regarding compensation during the interview process.
• We are committed to creating a diverse and inclusive workplace where all associates feel valued, respected, and supported.
• If you require accommodations during the application or interview process, please contact [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed