About The Position

The IS Director for Infrastructure & Operations (I&O) leads and directs enterprise IT infrastructure and operations delivery to enable business capabilities and services. The role contributes to the development and execution of enterprise-wide IT strategy and directs I&O teams, strategy, operating model, products and services, workforce, budget, and third-party partners to deliver business value. The director develops infrastructure and operations strategy across areas including servers, networking, perimeter security, desktop hardware and software, data management, and disaster recovery. The role aligns services with business needs and Information Services priorities, oversees resource planning, technical debt remediation, continuity planning, governance, performance measurement, cost optimization, vendor relationships, and emerging technology adoption. The position also develops the I&O leadership team, supports employee development and performance management, collaborates with the CISO on security strategy, and aligns I&O strategies with company Environmental, Social and Governance goals. The role regularly works in an office or remote setting and may occasionally work at construction sites, offices, or off-site venues. Limited travel is required.

Requirements

  • Bachelor’s degree from an accredited program in Computer Science, Information Technology, Engineering, or a related field, and/or at least 15 years of experience or an equivalent combination of education, training, and experience.
  • Advanced business understanding and Information Technology acumen.
  • Broad understanding of technologies and functional business processes across areas such as Operations, Business Development, Finance, Procurement, and Human Resources.
  • Advanced project leadership skills and experience implementing large, cross-functional projects.
  • Knowledge of and adherence to company, IS, and IS Security standard operating procedures, policies, and practices.
  • Leadership and mentoring abilities focused on positive team culture and team success.
  • Ability to build trusted partnerships with team members and organizational stakeholders through teamwork and direct communication.
  • Skills in setting strategic direction and managing budgets.
  • Ability to lead confidential discussions, influence leadership decisions, determine direction, and prioritize responsibilities.
  • Critical thinking and problem-solving skills to identify and address challenges, risks, and opportunities.
  • Advanced negotiation and contract management skills.
  • Thorough understanding of vendor services, costs, and terms and conditions.
  • Experience effecting organizational change using continuous improvement methodologies.
  • Experience managing Request for Information (RFI) processes.

Responsibilities

  • Develop and advance IT infrastructure and operations strategy in alignment with company and Information Services priorities.
  • Develop and execute an operations strategy that improves I&O business value and remains aligned with customer needs.
  • Build relationships with business and IS stakeholders, understand business needs, and align cost-effective I&O service delivery.
  • Work with stakeholders to measure and prioritize technical debt remediation, including end-of-support and end-of-life deadlines.
  • Contribute to IS planning and policy making, and drive enterprise technology standards, governance processes, and performance metrics.
  • Direct and coordinate I&O resource planning in alignment with the IS roadmap and project portfolio.
  • Lead development and maintenance of disaster recovery and I&O business continuity plans.
  • Introduce innovative infrastructure and operations capabilities, monitor trends, and guide adoption of emerging technologies in line with IS strategy.
  • Develop and control the annual I&O budget and promote continuous cost optimization.
  • Operate governance processes to monitor I&O KPIs and controls, and contribute to audit, compliance, and risk reviews.
  • Direct I&O vendor sourcing strategy and manage strategic vendor and partner relationships.
  • Design and develop the I&O leadership team and reporting structure, and foster collaboration across IS and the company.
  • Support career progression, employee development, and team achievements.
  • Collaborate with the CISO to ensure the I&O team contributes to and applies the security strategy.
  • Align I&O strategies with company Environmental, Social and Governance goals.
  • Manage and direct I&O team members, balance workloads, participate in hiring and onboarding, provide performance feedback, conduct annual appraisals, use talent management systems, and identify training needs.
  • Perform other activities, duties, and responsibilities as assigned.
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