Travel Trainer & Education Outreach Specialist

Link Transit•Wenatchee, WA

6d•Hybrid

About The Position

Under the direction of the Marketing Manager, this position provides one-on-one and group mobility training/education to program participants and the community in the safe and proper use of the bus system. The Travel Trainer will assist with trip planning, coordinate travel training group trips independently or in coordination with the Outreach Specialist and Mobility Coordinator and provide general travel training outreach to the community. They will also coordinate the youth education outreach program for elementary, middle and high schools in Link’s service area to educate youth on bus safety, rider rules and etiquette, and encourage ridership when age appropriate and assist with other general outreach events.

Requirements

High school graduate or equivalent.
Must possess and maintain a valid Washington State driver's license and good driving record throughout employment.

Nice To Haves

Bachelor’s Degree preferred.
Experience with creating and giving presentations to a group, especially youth.
Interest and experience in public transit and transportation.
Excellent written and oral communication skills
Bilingual in English and Spanish
Administration and technology experience - working with Microsoft Office, Adobe, Canva, social media, project management tracking, and ability to learn/adapt to new applications
Experience with special andmulti-cultural populations and/or in the human services or social services field.
Knowledge of Americans with Disabilities Act and its application to public transit.
Knowledge of Various disabilities and disease processes and related functioning abilities.
Knowledge of Special communication needs for people with disabilities.
Knowledge of Special transportation needs of the elderly and people with disabilities.
Knowledge of Modern office practices, procedures and equipment; Recordkeeping method.
Knowledge of Oral and written communication skills.
Knowledge of Customer service, interpersonal and communication skills including tact, patience and courtesy.
Ability to work with and relate empathetically with clients and riders with diverse physical, cognitive and emotional disabilities.
Ability to learn and apply appropriate training methods, techniques, and procedures to practical situations.
Ability to read, understand and explain system maps, schedules, timetables, etc.
Ability to teach ideas, concepts, and skills; effectively adjust teaching methods and techniques to meet the changing needs of individuals being trained.
Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.
Ability to maintain a calm demeanor in emergency situations.
Ability to plan, organize, and prioritize tasks and assignments and meet deadlines.
Ability to maintain accurate records and logs and prepare reports.
Ability to establish and maintain cooperative and effective working relationships partnerships in the communities served by the Agency.
Ability to establish and maintain effective guest relations.

Responsibilities

Plan and develop individualized Travel Training plans for individuals and groups including identification of special training need for youth, elderly and/or physically, developmentally, or mentally disabled resident in the safe and proper use of the fixed route bus service.
Conducts community workshops to include Link Transit services and Travel Training program to all populations and groups interested in public transit, including special needs populations, agencies, facilities, special education centers and program outlets throughout Link Transit PTBA (Examples: Senior Centers, Community College, schools.)
Maintain relationships with service providers for the Developmental Disabilities, disabled populations, and other stakeholders in the community.
Utilizes a variety of training techniques such as modeling, repetition, and fading to instruct participants in proper bus use methods.
Work with marketing department to promote and recruit individuals and groups for Travel Training.
Maintains documentation of trainee progress, safety concerns, and a summarized final report.
Performs follow up on completed training to determine the success of the training program, or schedule additional training, or if appropriate, make referral to the Mobility Coordinator for paratransit evaluation.
In coordination with Marketing and Customer Experience Team, assist in developing materials, visual aids, and signage that improve the Travel Training experience.
Provide support and outreach for other transportation services such as LinkPlus, Rideshare, and TRIP-Link.
Must obtain and maintain Travel Training Certification.
Stays current on changes in the public transportation industry and travel training methods by attending conferences and workshops.
Make recommendations and in coordination with Mobility Coordinator, make appropriate changes in training program protocol.
Implement new training methods, tools, and practices.
Coordinate Link’s education outreach curriculum for elementary, middle, and high schools in Link Transit’s service area.
Work with marketing department on creating branding, materials, and promotion of the program.
Build and foster relationships with service area schools, school districts, and school resource organizations to ensure students learn about Link Transit services, understand bus safety, etiquette, and help encourage ridership.
Work with school staff on outreach to students and parents.
Collaborate with and support Outreach Specialist on outreach / tabling events.
Performs as Link Transit mascot if available.
Assist Guest Services Information center as needed.
Able to work occasional evenings and weekends as needed.