Travel Tours Sales Agent

Sell My Timeshare Now • Orlando, FL

1d

About The Position

The Sales Agent receives and/or makes customer calls to discuss promotional offerings and pitches highly discounted or complimentary vacation packages over the phone. The role provides customer service and supports individual and team sales goals. Agents assist guests with inquiries about purchased packages and upcoming vacations, provide accurate information about transportation, accommodations, premiums, and promotions, and confirm package reservations and details. They also handle date-change requests, answer questions about upcoming vacations, and resolve guest concerns, including escalated or dissatisfied-customer situations. The agent is expected to maintain an upbeat, positive, and motivated demeanor and persuade guests to book specific property months in line with established goals.

Requirements

• At least 4 years of customer service, call center, or related experience.
• High school diploma or equivalent education.
• Highly motivated and self-starting.
• Ability to communicate professionally with customers.
• Ability to manage time effectively and apply a strong sense of urgency to tasks.
• Ability to analyze and interpret data effectively.
• Strong reading comprehension and written communication skills.
• Strong attention to detail.
• Proven internet and computer software skills.
• Basic data-entry skills.
• Ability to take proper notes.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Receive and make customer calls to discuss promotional offerings and pitch discounted or complimentary vacation packages.
• Assist guests with questions about purchased packages and upcoming vacations.
• Provide accurate information about transportation, accommodations, premiums, and promotions on telephone calls.
• Confirm guest reservations and package details.
• Handle calls requesting vacation date changes and respond to questions about upcoming vacations.
• Take escalation calls and de-escalate guest situations when needed.
• Resolve situations involving dissatisfied guests in a timely manner.
• Persuade guests to book specific property months according to established goals.
• Maintain individual and team sales goals.
• Maintain a positive, motivated, and professional demeanor when interacting with guests, coworkers, and managers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED