Travel Systems Analyst (Senior)

Significance, Inc.•Rockville, MD

1d•$105,000 - $115,000•Hybrid

About The Position

Significance Inc is seeking a Travel Systems Analyst (Senior) to play an integral role in our growing team at HHS. This is hybrid position that will require a Public Trust Clearance. The Travel Systems Analyst serves as a primary point of contact for technical support, account management, and travel program operations related to the Federal Governmentâ€™s E-Travel System (ConcurGov). This role combines deep systems expertise with policy interpretation, high-volume customer support, and compliance with the Federal Travel Regulation (FTR). The position requires 5+ years of combined experience in federal travel support, account management, and/or E-Travel systems work. The position also supports Federal Government Travel Charge Card program operations, including transaction and account reviews, audit support, corrective actions, and recurring and ad hoc reporting.

Requirements

5+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
Proficiency in ConcurGov, including authorizations and vouchers.
Working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
Advanced skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
Experience with customer service management tools such as JIRA and Salesforce.
Excellent written and verbal communication skills, including the ability to deliver presentations to senior stakeholders.
Ability to analyze financial and travel card data, document findings, resolve discrepancies, and support audit and corrective-action activities in a federal environment.
Proven ability to handle high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.
Demonstrated ability to coordinate daily team activities and support overall team performance.
Strong decision-making, problem-solving, adaptability, and emotional intelligence when interacting with senior stakeholders.
Strong problem-solving skills and the ability to quickly learn new systems and processes.
Bachelorâ€™s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
5+ years of experience in travel program support or similar account management role.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.
Ability to support federal compliance and audit requirements.

Nice To Haves

Experience working in federal or highly regulated environments.
Familiarity with ERP systems or transportation integration platforms.
Proficiency using AI tools to improve efficiency in reporting and documentation.
Experience with travel card programs or related systems is preferred (training can be provided for the right candidate).

Responsibilities

Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
Test new system configurations, analyze impacts, and support implementation.
Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior stakeholders.
Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.