Travel Systems Analyst (Intermediate)

Significance, Inc. • Rockville, MD

1d • $90,000 - $100,000 • Hybrid

About The Position

Significance Inc is seeking a Travel System Analyst (Intermediate) to play an integral role in our growing team at HHS. This is hybrid position that will require a Public Trust Clearance. The Travel Systems Analyst serves as a primary point of contact for technical support, account management, and travel program operations related to the Federal Government’s E-Travel System (ConcurGov). This role combines deep systems expertise with policy interpretation, high-volume customer support, and compliance with the Federal Travel Regulation (FTR). The position requires 3+ years of combined experience in federal travel support, account management, and/or E-Travel systems work.

Requirements

• 3+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
• Proficiency in ConcurGov, including authorizations, vouchers.
• Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
• Skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
• Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
• Experience with customer service management tools such as JIRA and Salesforce.
• Excellent written and verbal communication skills, including the ability to deliver presentations to senior leadership.
• Proven ability to manage high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.
• Associates’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
• 3+ years of experience in travel program support or similar role.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.
• Ability to support federal compliance and audit requirements.

Nice To Haves

• Experience working in federal or highly regulated environments.
• Familiarity with financial/ERP systems or transportation integration platforms.
• Proficiency using AI tools to improve efficiency in reporting and documentation.
• Strong decision-making, problem-solving, adaptability, and emotional intelligence when interacting with stakeholders and/or leadership.
• Experience with travel card programs or related systems is preferred (training can be provided for the right candidate).

Responsibilities

• Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
• Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
• Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
• Test new system configurations, analyze impacts, and support implementation.
• Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
• Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership.
• Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

Benefits

• comprehensive and generous benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree