Systems Analyst - Senior

UPMC•Pittsburgh, PA

5d•Hybrid

About The Position

Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. This individual will work on a team with 12 analysts, 4 contractors, 2 Team leads and a technical lead. We are currently preparing for the implementation of wave 2 sites into the Epic Bridges application. In addition, we are supporting wave 1 sites, adding optimization requests, as well as adding new surgery centers to Epic Bridges. This individual would be expected to contribute to all efforts.

Requirements

Typically has 5+ years experience with modern technology and application support through education or practical experience.
Highly driven and self-motivated to exceed expectations.
Ability to work independently and in a team based environment.
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Act 34

Nice To Haves

Previous experience with Epic OpTime/Anesthesia application.
Preferred Licensure: ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library

Responsibilities

Identify new functionality and/or hardware requirements related to application upgrades and implementations.
Creates test plans.
Responsible for review and validation of functionality.
Report back any problems.
Create and/or manage cutover plans including downtime, etc.
Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion.
Update all project management and time tracking tools accordingly.
Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues.
Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
Successfully completes projects, tasks, and initiatives by embracing a team-first approach.
Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.
Shows the ability to adjust and be flexible to change by adapting approach when necessary.
Mentors less experienced staff.
Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
Complete detail-oriented documentation for new and moderately complex processes. Examples would be optimization requests, workflow changes, and educational material that can be circulated to operational staff.