Travel Services Support Desk

AAA Oregon-Idaho•Portland, OR

2d•$45,000 - $50,000•Onsite

About The Position

The Travel Services Support Desk helps support AAA Oregon/Idaho Travel Services by providing technical, operational, and system support that enables travel agents to efficiently serve members and achieve business objectives. They serve as the primary resource for travel-related technology, reservations systems, and operational procedures while promoting service excellence, process consistency, and continuous improvement. This position is based out of our Downtown Portland Administrative Headquarters.

Requirements

Two or more years of travel industry, reservation operations, travel technology, systems support, or related experience preferred.
Working knowledge of a GDS and travel reservation platforms; Sabre experience preferred.
Experience troubleshooting system, access, configuration, transaction, or workflow issues.
Strong organizational, communication, documentation, customer service, and problem-solving skills.
Ability to investigate issues, determine appropriate resolutions, and respond effectively.
Ability to communicate technical and operational information to employees with varying levels of system knowledge.
Ability to manage competing priorities, maintain accurate records, and ensure consistent follow-through.
Demonstrated professionalism, sound judgment, and discretion when handling confidential information.
Ability to collaborate effectively with employees, leaders, internal departments, and external partners.
Commitment to continuous learning and adapting to new systems, technologies, and processes.

Responsibilities

Provide technical, operational, and system support to AAA Oregon/Idaho Travel Services.
Serve as the primary resource for travel-related technology, reservations systems, and operational procedures.
Promote service excellence, process consistency, and continuous improvement.