Travel Services Support Specialist
About The Position
AAA Oregon/Idaho is looking for a Travel Services Support Specialist to join our Travel Administration team at our administrative headquarters in downtown Portland! The Travel Services Support Specialist provides support, guidance, and resources to Travel Services team members to enhance operational efficiency, service quality, and member satisfaction. They will support the Travel Administration Department in coordinating and executing daily operations, priorities, and initiatives. They will also perform a variety of support functions, including quality control reviews, procedure development and maintenance, project coordination, and process improvement activities. The specialist contributes to departmental performance through accurate, timely, and effective communication while supporting travel staff and delivering exceptional member service.
Requirements
- High school diploma or equivalent required.
- Proficiency with Microsoft Office Suite.
- Ability to learn travel systems, supplier platforms, and document-management tools.
- Strong organizational skills.
- Strong communication skills.
- Strong analytical skills.
- Strong problem-solving skills.
- Ability to manage multiple priorities.
- Ability to maintain accurate records.
- Ability to communicate operational and technical information clearly.
- Demonstrated attention to detail.
- Demonstrated sound judgment.
- Demonstrated discretion.
- Demonstrated adaptability.
- Demonstrated consistent follow-through.
- Ability to collaborate effectively with employees, leaders, internal departments, suppliers, and business partners.
Nice To Haves
- Relevant experience in administrative support, travel operations, billing, accounting support, customer support, or a related field preferred.
- Experience processing invoices, reconciling reports, and coordinating vendor billing and payments preferred.
Responsibilities
- Support the Travel Administration Department in coordinating and executing daily operations, priorities, and initiatives.
- Perform quality control reviews.
- Develop and maintain procedures.
- Coordinate projects.
- Engage in process improvement activities.
- Contribute to departmental performance through accurate, timely, and effective communication.
- Support travel staff.
- Deliver exceptional member service.
Benefits
- Competitive pay
- Time off programs
- Health insurance
- Dental insurance
- Disability/life insurance
- Up to 9% 401(k) total employer contribution
- AAA membership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
