Travel Risk Coordinator – NORAM Region , Travel Risk Management

Amazon • Seattle, WA

7d • $80,200 - $130,100 • Onsite

About The Position

Come join a team that safeguards the health, safety, and security of Amazon business travelers globally. Grounded in Duty of Care standards and best practice, the Travel Risk Coordinator (TRC) enables business travel, builds a positive security culture, and delivers proactive risk mitigation solutions for Amazonians traveling for work. The role spans the full travel lifecycle: pre-trip risk assessment and briefings, real-time monitoring and incident response during travel, and post-incident documentation, reporting, and continuous improvement. The right candidate will be calm under pressure, empathetic with travelers in stressful situations, and comfortable making high-impact decisions independently. This is a role for someone who can balance operational traveler assistance needs and contribute to global strategic projects.

Requirements

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Experience managing real-time incidents (medical, security, or crisis) across multiple time zones

Nice To Haves

• Experience drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts
• 2+ years experience in Travel Risk Management
• Familiarity with the ISO 31030 Travel Risk Management Standard or similar Duty of Care frameworks
• Comfort with AI-enabled tools and automation platforms; willingness to adopt emerging technology
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks

Responsibilities

• Support the Travel Risk Manager for NORAM region
• Manage traveler medical and security incidents from escalation through resolution
• Serve as a subject matter specialist in medical and security risks to travelers in North America
• Proactively engage travelers with mitigation guidance
• Coordinate secure ground transportation requests and vendor management
• Support Crisis Management Team activations
• Maintain country/city advisories, hotel guidance, and pre-trip messaging
• Complete After-Action Reviews, hotel assessments, and vendor audits
• Track and report operational metrics aligned to the ISO 31030 Travel Risk Management Standard
• Support TRM strategic programs as required
• Triage medical or security incident escalations, connect travelers with local support, coordinate with internal stakeholders, and manage cases through resolution
• Update country/city advisories based on new intelligence and maintain pre-trip messaging content
• Complete After-Action Reviews from recent incidents and pull metrics for ISO 31030 compliance reporting
• Contribute to strategic projects refining SOPs, piloting automation workflows, or supporting vendor audits
• Serve as the connective tissue between travelers in the field and the broader TRM program, ensuring nothing falls through the cracks

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed