Travel Property Adjuster - Field Estimating – Remote (Eastern Time Zone)

Allstate•USA - TN (Remote), TN

8d•$52,800 - $117,700•Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. A day in the life of a Travel Estimating Property Adjuster: As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof.
Valid driver's license and willingness to travel as part of the job requirements.
Must reside within 50 miles of an airport.
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.
If applicable, you will be required to secure license(s) within 60 days of hire.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.

Nice To Haves

2+ years of experience writing water damage estimates preferred.
Previous experience as a property adjuster preferred.
Proficiency in estimating software like Xactimate preferred.
Strong focus on providing exceptional customer service.
Ability to work independently, starting from home, and travel to different locations.
Proactive problem-solving skills and a positive attitude toward challenges.
Excellent organization and multitasking abilities in a fast-paced environment.
Clear and professional written and verbal communication skills.

Responsibilities

Travel to customers' homes to conduct on-site inspections.
Investigate coverage.
Prepare estimates.
Settle claims promptly and efficiently.
Handle virtual claims countrywide.
Leverage platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focus expertise on water losses.
Investigate property claims by performing detailed reviews of damage.
Interpret policies to determine coverage.
Use phone, emails, and video chat with customers to facilitate the claims process.
Offer customers their preferred communication method to discuss claim needs and progress.
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
Utilize multiple tools, including estimate tools, job aids, and settlement platforms.
Execute policies along policy agreements.
Maintain a clear record of work in a claims system.
Ensure timely and accurate documentation is completed for each claim.

Benefits

Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling
A time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Mileage reimbursements for personal vehicle usage during work.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.