Property Adjuster - Field Estimating Jacksonville, FL

Allstate • Jacksonville, FL

4d • Hybrid

About The Position

A day in the life of a Field Property Adjuster, and what it takes to do the job! As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Residency within the posted location is mandatory for this role.
• Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
• Valid driver's license and willingness to travel as part of the job requirements.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

• 2 years' previous experience as an outside adjuster is highly desired.
• Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Responsibilities

• Traveling to customers' homes to conduct on-site inspections.
• Investigating coverage.
• Preparing estimates.
• Settling claims promptly and efficiently.
• Handling virtual claims countrywide.
• Leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration.
• Focusing expertise on water losses.
• Providing exceptional customer service.
• Investigating property claims by performing detailed reviews of damage.
• Interpreting policies to determine coverage.
• Communicating with customers via phone, email, and video chat.
• Negotiating claims settlements with customers, vendors, third party carriers and claimants.
• Utilizing estimate tools, job aids, and additional settlement platforms.
• Executing policies along policy agreements.
• Maintaining a clear record of work in a claims system.
• Ensuring timely and accurate documentation.

Benefits

• Comprehensive training program designed to help build a claims foundation and understand systems and processes.
• Ongoing training opportunities for continuous improvement.
• Sign On Bonus: $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License).
• Company Car: May qualify for a company car based on annual work mileage.
• Mileage reimbursements for personal vehicle usage during work.
• Benefits package from Day 1 of employment.
• Time off.
• Healthcare.
• Retirement.
• Total Rewards package.
• Competitive pay.
• Support for continuous development and career advancement.
• Flexibility in scheduling.
• Time off policy that helps support work/life balance.
• Initial and ongoing training.
• Comprehensive benefits like a 401K/pension.
• Education reimbursement.
• Programs to help you balance work with the rest of your life.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed