Travel Program Specialist

American Express Global Business Travel

8d • $60,200 - $111,800 • Remote

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. At Amex Global Business Travel, we're revolutionizing corporate travel for the modern world. And we're not just looking for someone to manage a travel program - we're seeking a dynamic professional who will optimize, energize, and elevate the travel experience for our clients. We're a forward-thinking team that believes in the power of strategic travel management, innovative solutions, and genuine human connection. Our workplace isn't about rigid hierarchies - it's about empowering talented professionals to do their best work. We offer an incredible work environment where people genuinely love what they do, with team members who typically stay with us for years, finding true professional fulfillment.

Requirements

• Proven track record of success in technical customer support, business travel services or related field (3-5 years preferred)
• Exceptional client/customer management skills
• Growth mindset with strong problem-solving capabilities
• Demonstrated expertise in driving customer satisfaction
• Advanced communication skills (written and verbal), proficient in Microsoft product suite and digital collaboration tools (i.e., Zoom, MS Teams and/or Slack)
• Technical proficiency with corporate travel-related technologies and/or experience learning and supporting corporate SaaS applications
• Analytical mindset with commitment to quality
• Adaptability and self-motivation
• Global perspective (international experience a plus)

Responsibilities

• Implement, optimize, and administer new travel tools, processes, and user experiences within booking platforms to enhance traveler and booker satisfaction
• Collaborate with the client's Travel Management Company (TMC) to monitor performance targets, interface effectively with internal TMC groups, and work to exceed established goals
• Develop strategic site messaging recommendations and provide ongoing educational support to travelers and bookers
• Proactively develop and deliver comprehensive travel reporting, conduct deep-dive analyses on travel work streams, and generate data-driven recommendations for continuous improvement
• Research and resolve complex travel-related challenges while providing timely and transparent issue updates to stakeholders
• Participate in advanced business requirement analysis utilizing analytical and creative approaches to distill complex information
• Identify opportunities for optimization across all travel operations and implement solutions that drive measurable improvements
• Operate with a sense of urgency, exceptional time management, and professional accountability across all assigned responsibilities

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• global INclusion Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed