Travel Information Aide I

Tourism Dev • Frederick, MD

4d • Onsite

About The Position

The Maryland Department of Commerce is seeking a qualified applicant for part-time contractual Travel Information Aide I positions within the Office of Tourism Development for the South Mountain Welcome Center. The incumbent will work 32 hours Bi-weekly. GRADE 8. The main purpose of this position is to sell Maryland as a premier travel destination according to the Office of Tourism Development’s (OTD) Annual Marketing and Development Plan. The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties. Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in: Increasing Transactional Outcomes by sharing destination-related information about the state’s visitor experiences, events, businesses and deals/discounts/promotions. Efficiently and effectively providing Welcome Center and Office of Tourism Development operational assistance.

Requirements

• Graduation from an accredited high school or possession of high school equivalency certificate.
• Two (2) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.).

Nice To Haves

• Strong customer service and communication skills.
• Experience in processing and conducting self-directed research to stay current on Tourism information including visitor experiences, events, and promotions within a specific geographic area.
• Experience with Maryland attractions, accommodations, recreational facilities, services, events and destinations.

Responsibilities

• Sell Maryland as a premier travel destination.
• Provide high-quality customer service.
• Disseminate product knowledge.
• Execute Welcome Center operational duties.
• Share destination-related information about the state’s visitor experiences, events, businesses and deals/discounts/promotions.
• Provide Welcome Center and Office of Tourism Development operational assistance.

Benefits

• Subsidized health benefits coverage for themselves and their dependents (contractual employees working 30+ hours/week may be eligible).
• Dental coverage (employee responsible for full premium).
• Accidental death and dismemberment insurance (employee responsible for full premium).
• Life insurance (employee responsible for full premium).
• Leave granted at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED