Travel Associate I

University of Florida•Gainesville, FL

11d

About The Position

The Travel Associate I provides exceptional customer service using the ticketing system (Salesforce) to resolve inquiries for travelers, department users, and other customers. This role involves identifying issues, researching appropriate solutions in compliance with UF, federal, and state policies, and resolving complex travel questions and discrepancies with minimal supervision. The position also performs transaction reviews to ensure audit rules and reports appropriately identify non-compliance issues, resolves exceptions in travel audits and employee reimbursement issues, and collaborates with the PCard team to resolve expense report auditing issues. Additionally, the Travel Associate I provides training on the travel and expense system and policies to users at all levels and updates related content as needed. The role also involves monitoring the overall travel program, making recommendations for improvements to training and University communications, evaluating daily operations, providing feedback to management on business processes, and recommending actions to streamline processes or improve operational efficiencies. Special projects as assigned are also part of the responsibilities.

Requirements

High school diploma or equivalent
Five years of general accounts transaction experience
Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
Proficient in Microsoft Office

Nice To Haves

Experience with University of Florida operations is preferred.
Ability to work and maintain effective working relationships with others.
Ability to understand, interpret, and apply applicable rules, regulations, policies and procedures.
Ability to effectively communicate in writing and orally.
Ability to complete work according to scheduled deadlines.
Ability to work with limited supervision.
Ability to utilize problem solving techniques to resolve complex issues.
Ability to work independently.

Responsibilities

Provides exceptional customer service using the ticketing system (Salesforce) and resolves inquiries for travelers, department users, and other customers.
Identifies issues and researches appropriate solutions in compliance with UF, federal and state policies.
Resolves increasingly complex travel questions and discrepancies with minimal supervision, using experience and judgement to escalate issues to management when needed.
Performs transaction reviews and ensures audit rules and reports are appropriately identifying issues of non-compliance.
Resolves exceptions in travel audits and employee reimbursement issues.
Works closely with the PCard team to resolve issues with expense report auditing.
Provides travel and expense system and policy training to all levels of users and updates related content as needed or as directed by supervisor.
Monitors the overall travel program and makes recommendations for improvements to training and University communications.
Evaluates the day to day operations, provides feedback to management on current business processes and recommends actions to streamline processes or improve operational efficiencies.
Performs a variety of special projects as assigned or as needed.