Travel & Expense Specialist

MTN • Fort Lauderdale, FL

1d • Onsite

About The Position

The Travel & Expense Specialist is responsible for overseeing MTN's global travel and expense program, ensuring compliance with company policies while delivering exceptional support to employees worldwide. This role manages travel bookings, expense reporting, policy administration, employee training, and travel-related problem resolution. The ideal candidate is highly organized, detail-oriented, proactive, and capable of balancing employee needs with company policies and cost controls.
This position requires a high degree of confidentiality, sound judgment, flexibility, and a customer-service mindset. The Travel & Expense Specialist must be comfortable operating in a fast-paced global environment where travel plans can change rapidly and unexpected situations require immediate attention and problem-solving.

Requirements

• Associate's Degree required; Bachelor's Degree preferred.
• 3+ years of experience in corporate travel, expense management, accounting support, hospitality, or a related field.
• Experience coordinating domestic and international travel.
• Strong understanding of Travel & Expense policies and compliance requirements.
• Exceptional attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to remain calm and effective in time-sensitive situations.
• Demonstrated ability to handle confidential information with discretion.
• Energetic self-starter with the ability to work in a fast-paced environment.
• Ability to work independently and collaboratively across departments.
• Proficiency in English; Spanish is a plus.

Nice To Haves

• Spanish is a plus.

Responsibilities

• Coordinate domestic and international travel arrangements, including flights, hotels, transportation, and other travel-related services.
• Ensure travel arrangements balance employee safety, comfort, operational requirements, and cost effectiveness.
• Prioritize accommodations that are safe, clean, reliable, and appropriate for employees traveling on behalf of the company.
• Anticipate traveler needs, including baggage requirements, visa considerations, and job-site specific travel requirements.
• Respond quickly to travel disruptions, including missed flights, schedule changes, weather events, extended job-site stays, and other unforeseen circumstances.
• Serve as the primary point of contact for travel-related questions and support.
• Review, verify, and process employee expense reports accurately and in a timely manner.
• Ensure all expenses comply with company Travel & Expense policies.
• Reject non-compliant expenses when necessary and provide clear, professional explanations to employees regarding policy requirements.
• Assist employees with expense submissions, reimbursement questions, and policy interpretation.
• Identify trends, recurring issues, and opportunities to improve compliance and efficiency.
• Conduct onboarding and training sessions for new employees regarding Travel & Expense policies, procedures, and systems.
• Educate employees on proper expense submission practices and travel booking requirements.
• Provide ongoing guidance and support to employees across all departments.
• Assist external contractors with travel-related questions when appropriate, while ensuring compliance with company procedures.
• Maintain the highest level of confidentiality regarding employee travel, expense information, corporate credit cards, business activities, and company operations.
• Understand that information accessed through this role is confidential and may not be shared outside authorized personnel and designated ICCT team members.
• Exercise discretion and professional judgment when handling sensitive information.
• Continuously benchmark travel vendors, booking options, hotel programs, airlines, and industry best practices.
• Conduct research to identify solutions that provide the best balance of employee experience, operational efficiency, and cost savings.
• Evaluate options beyond the company's primary travel booking platform when appropriate to ensure the best outcome for both employees and the company.
• Develop recommendations to improve travel processes, expense management, employee experience, and overall program effectiveness.
• Maintain relationships with travel vendors and assist with sourcing and negotiation efforts when required.
• Ask questions whenever policies, travel requirements, or situations are unclear.
• Recognize that global travel can be complex and proactively seek guidance when necessary.
• Communicate concerns, policy violations, recurring issues, inappropriate behavior, or significant employee pushback to management in a timely and professional manner.
• Partner with Accounting, Human Resources, Operations, and leadership teams to ensure alignment and compliance.

Benefits

• The opportunity to help streamline travel and expense processes, improve operational workflows, support employees worldwide, and drive continuous improvement across the organization.
• Opportunity to grow within a forward-thinking organization where teamwork, accountability, innovation, and excellence are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree