Travel Counsellor, Contact Centre

AMA - Alberta Motor Association • Edmonton, AB

1d • Remote

About The Position

SOME PEOPLE CALL YOU A walking TRAVEL guidebook. The Opportunity You’re a travel expert who loves to explore what the world has to offer – people, culture, food, adventure, beaches and sites to name a few! You always seem to know the coolest places to go and the smartest ways to get there. You’re tapped into those “hidden gem” restaurants/shops/curiosities that only the locals know about, and somehow, you always seem to score the best deals. When you aren’t travelling yourself, you’re the one telling your friends, family and anyone who will listen about how to create unique and personal travel experiences. Guess what? We could use someone just like you! A Place to Belong AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

Requirements

• You have a high school diploma plus some post-secondary travel education would be an asset.
• You’ve got strong communication skills, and sales experience.
• A commitment to building your book of business.

Nice To Haves

• You’re passionate about travel (duh) and love the idea of helping others see the world – whether it’s an exotic and far-off destination or a road trip to a provincial park.
• You’re a planner, and you know how to make every trip a great and memorable experience.
• You know that even the smallest details matter and you go out of your way to make sure every one of them is covered.
• You understand the importance of being organized and on time (because you know it’s important to fellow travelers).
• You’re a top performer who likes to be rewarded for your hard work – and the potential to earn uncapped bonuses with great travel perks is the name of your game!
• You care what your employer stands for and your values align with ours. Giving back to the community, giving every AMA member your best…Practically Family speaks to you.

Responsibilities

• Help our members find the destinations, transportation and accommodations that are best-suited to their needs and budgets, along with any other travel options they’ll need along the way.
• Develop and maintain relationships with members and suppliers.
• Manage member travel reservations and other trip details.
• Strive to get the best possible value for our members through your negotiations with tour operators, airline personnel, car rental agencies and hotel staff.
• Provide exceptional sales and service.
• Be there for our members before, during & after their trip.
• Promote AMA’s products and services.

Benefits

• Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts.
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching)
• Great AMA discounts like 50% off memberships, driver education programs, and registry services.
• Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development.
• Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 weeks’ vacation time spread across multiple pay periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED