Travel Contact Centre Sales Consultant, Vancouver
About The Position
G Adventures is a leading small group travel company with a unique culture focused on belonging and authenticity. They aim to change lives through travel, offering real human experiences across the world. This role is an opportunity for career growth alongside a passionate team. The Global Connection Officer (GCO) is a multifaceted role encompassing sales, customer service, organization, and cultural enthusiasm. G Adventures has a proven track record of sales growth and a global presence. The GCO's primary mission is to connect with travelers and agency partners, recommending and selling trips tailored to their specific needs, ultimately aiming to provide life-changing experiences.
Requirements
- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- A love of sales and travel
- Experience using a GDS system, preferably Amadeus
- Superior selling skills & exceptional customer service skills are required
- Excellent verbal & written communication skills
- Problem solving/complaint resolution skills
- Extensive geographical knowledge & travel experience
- Flexible and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Enjoy being a part of a global team
Nice To Haves
- Remote candidates in British Columbia, preferably Vancouver area.
Responsibilities
- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G experience for our travellers
- Connect with our prospective travellers both over the phone and via email
- Ask the right questions to ascertain the needs of each unique traveller
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
- Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
- Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.
Benefits
- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
