Travel Contact Centre Sales Consultant, Canada

G Adventures•Toronto, ON

2d•CA$39,000 - CA$41,000•Remote

About The Position

G Adventures is a leading small group travel company that believes travel changes people. For 35 years, they have offered unique tours, avoiding cookie-cutter approaches and large tour operators. Their company culture is built on belonging, encouraging employees to be their authentic selves. They offer opportunities for growth and development within a passionate and talented team. The Global Connection Officer (GCO) is a key sales and service role, focused on connecting with travelers and agency partners to recommend and sell suitable trips. G Adventures has a history of double-digit sales growth and a global presence with multiple sales and local offices. The GCO's mission is to reach sales targets, provide exceptional customer service, and embody the company's core values.

Requirements

Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
A love of sales and travel
Experience using a GDS system, preferably Amadeus
Superior selling skills & exceptional customer service skills are required
Excellent verbal & written communication skills
Problem solving/complaint resolution skills
Extensive geographical knowledge & travel experience
Flexible and energetic, with the ability to work independently as well as in a team environment
Ability to work varying shifts and weekends as required
Ability to navigate and use a variety of computer systems confidently with speed and efficiency
Understanding of, and identification with, G Adventures’ Core Values
Enjoy being a part of a global team

Nice To Haves

Open to remote candidates British Columbia

Responsibilities

Reach monthly sales targets while driving exceptional customer service KPIs
Work with both speed and efficiency while consistently displaying compassion and care in every interaction
Handle any booking issues calmly and with empathy
Differentiate your service to provide a uniquely G experience for our travellers
Connect with our prospective travellers both over the phone and via email
Ask the right questions to ascertain the needs of each unique traveller
Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
Act at all times with the purpose of providing a life changing experience
Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.