Travel Agent, Travel Contact Center
About The Position
Full-Service Travel Agent | Work From Home Turn your passion for travel into a rewarding career! Do you have a passion for travel and a talent for creating memorable experiences? AAA Club Alliance is seeking an experienced Full-Service Travel Agent with both domestic and international travel expertise to join our remote Travel Contact Center team. In this work-from-home position, you’ll help Members and non-Members plan and book personalized vacations—from weekend getaways to complex international itineraries. You’ll build lasting client relationships, provide exceptional service, and have the opportunity to earn monthly performance incentives.
Requirements
- A high school diploma or equivalent. Travel school graduates are encouraged to apply.
- At least 2 years of recent leisure travel industry experience.
- Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
- Strong knowledge of domestic and international travel planning.
- Excellent communication, customer service, sales, and problem-solving skills.
- Extensive knowledge of worldwide geography.
- The ability to succeed in a fast-paced, high-volume contact center environment.
- Attend all required paid virtual training, Monday through Friday, from 9:00 AM–5:30 PM EST.
- Successfully complete training before beginning the regular work schedule.
- Work a set schedule that includes one weekend day each week, along with one weekday and one weekend day off.
Nice To Haves
- Ticket void and basic exchange experience is a plus.
Responsibilities
- Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.
- Assist Members and non-Members through phone, email, and web chat.
- Recommend destinations, travel products, and exclusive AAA benefits based on each traveler’s needs.
- Build and maintain long-term client relationships that generate repeat business.
- Stay informed about travel promotions, destinations, and industry trends.
- Process travel reservations in compliance with ARC regulations and AAA policies.
- Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience.
- Meet established sales and performance goals while delivering exceptional customer service.
- Resolve travel-related issues and assist with itinerary changes.
- Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
