1st Shift/Daytime Call Center Customer Service

Travel Incorporated•Duluth, GA

12d•Remote

About The Position

Travel Incorporated is seeking passionate individuals to join their Contact Center as Travel Consultants. This role is more than just a job; it's an opportunity to build a rewarding career in the travel industry with an award-winning company that values its associates. The position offers opportunities for learning, growth, and career progression. The role involves developing travel plans for clients, offering personalized advice, solving problems, and building trusting relationships. As skills develop, responsibilities will increase from basic bookings to more complex travel planning.

Requirements

A genuine passion for customer service and a strong desire to help others
Excellent communication skills with the ability to quickly establish rapport and build trust
Comfortable with technology and confident using email, chat, and other digital platforms
Highly organized, detail-focused, and able to thrive in a structured, fast-paced environment
High school diploma or equivalent

Nice To Haves

Previous customer service or contact center experience is a plus, but not required

Responsibilities

Complete in-depth training and confidently transition into managing inbound client calls, emails, and chats
Build strong client relationships by listening carefully, understanding their travel needs, and creating personalized solutions
Assist clients with itinerary selections, changes, and helpful travel recommendations
Provide outstanding service that enhances client satisfaction while contributing to team and performance goals
Partner with internal teams to coordinate accurate, seamless travel arrangements
Anticipate client needs and proactively identify ways to elevate and improve the overall travel experience