1st Shift/Daytime Call Center Customer Service

Travelorporated • Duluth, GA

11d • Remote

About The Position

Travel Incorporated is seeking passionate individuals who enjoy helping people and are looking for an exciting career with opportunities to grow in the travel industry. As a Travel Consultant in our Contact Center, you will be part of a team dedicated to providing exceptional client care. This is more than just a job; it's the beginning of a rewarding career with an award-winning, innovative company that invests in and values its associates, offering opportunities to learn, grow, and build a future.

Requirements

• A genuine passion for customer service and a strong desire to help others
• Excellent communication skills with the ability to quickly establish rapport and build trust
• Comfortable with technology and confident using email, chat, and other digital platforms
• Highly organized, detail-focused, and able to thrive in a structured, fast-paced environment
• High school diploma or equivalent

Nice To Haves

• Previous customer service or contact center experience is a plus, but not required

Responsibilities

• Complete in-depth training and confidently transition into managing inbound client calls, emails, and chats
• Build strong client relationships by listening carefully, understanding their travel needs, and creating personalized solutions
• Assist clients with itinerary selections, changes, and helpful travel recommendations
• Provide outstanding service that enhances client satisfaction while contributing to team and performance goals
• Partner with internal teams to coordinate accurate, seamless travel arrangements
• Anticipate client needs and proactively identify ways to elevate and improve the overall travel experience

Benefits

• 14 weeks of paid training
• Equipment provided
• Travel covered for required in-person training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED