Overnight Shift - Call Center Customer Service
About The Position
Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. You’ll begin with 6 months of paid training through TI University. After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence. From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.
Requirements
- A strong customer service mindset — you're motivated by helping others
- Excellent communication skills and the ability to build trust quickly
- Tech-savvy and comfortable using email, chat, and other digital tools
- Detail-oriented, organized, and thrives in a structured environment
- High school diploma or equivalent
- Must reside in a state where Travel Incorporated is currently hiring
- Must have high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)
Nice To Haves
- Previous client service or call center experience is a plus, but not required
Responsibilities
- Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence
- Listen actively to understand client goals and create travel solutions tailored to their needs
- Guide clients through itinerary options, modifications, and travel best practices
- Deliver exceptional service that drives client satisfaction and supports performance goals
- Collaborate with internal teams to ensure smooth, accurate travel arrangements
- Proactively identify and act on opportunities to improve the client experience
Benefits
- 6 months of paid training
- Travel provided for required in-person training
- Equipment provided
- Career growth pathways
- Continuous training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
