Travel Consultant - remote

Shorts Travel Management•Waterloo, IA

2d•Remote

About The Position

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has an immediate opening for a Travel Consultant with its Sports travel department. This position may be remote. As the first contact for our Sports Travel clients, this position is responsible for domestic and basic international customer travel requests for group and individual travel. Travel requests are received and responded to via all means of business contact (phone, e-mail or portal) for air, hotel and car reservations in an efficient, courteous and timely manner. This position manages all functions relating to the booking, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to customer requests and industry requirements necessary to process electronic or other travel documents, including support of on-line bookings. Shifts may be 9a - 6p or 10a - 7p. CT, with the expectation to proactively manage and minimize overtime as well.

Requirements

Minimum of 3 years of experience as a travel consultant
Group Travel experience is essential
Microsoft Office skills preferred (Word, Excel, Outlook)
GDS, internet, Concur Online booking tool and portal knowledge

Nice To Haves

Travelport+ experience is preferred
Experience handling VIP clients is preferred
Flexibility to work nights and weekends during peak travel periods and during emergency travel situations

Responsibilities

Domestic and basic international customer travel requests for group and individual travel.
Respond to travel requests via phone, e-mail or portal for air, hotel and car reservations.
Manage all functions relating to booking, administrative and accounting tasks necessary to process electronic or other travel documents.
Support of on-line bookings.
Demonstrates proficient knowledge, skills and abilities utilizing industry and proprietary technology, including Travelport+ GDS.
Communicates effectively and exhibits excellent customer service skills.
Continuously strives to provide clients with a positive experience, utilizing analytical and strategic skills.
Positively contributes to the team environment.
Understands the importance of quality and accountability with regards to revenue generating tasks and responsibilities.
Demonstrates the ability to be a good team player; dependable and reliable; flexible with the ability to multi-task.
Assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company.