Remote Travel Consultant - Amadeus Experience
About The Position
Amex GBT is seeking a skilled remote Travel Consultant to join their team, providing outstanding service to corporate business clients. The company prides itself on its inclusive culture, innovation in travel technology, and opportunities for internal promotion and career advancement. Many leaders at Amex GBT started in this role. The position involves advising and arranging travel for corporate clients, analyzing travel options, anticipating traveler needs, booking domestic and international travel across various modes (air, road, rail, accommodations), and ensuring compliance with travel policies and regulations. The role requires using Global Distribution Systems, specifically Amadeus, and employing positive telephone service techniques. Team collaboration for coaching and feedback is also a key aspect.
Requirements
- A minimum of 3 years’ corporate travel experience
- Fares & Ticketing knowledge – including complex fares
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise - Amadeus
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Responsibilities
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems - Amadeus
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Benefits
- health and welfare insurance plans
- retirement programs
- parental leave
- adoption assistance
- wellbeing resources
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- access to over 20,000 courses on our learning platform
- leadership courses
- new job openings available to internal candidates first
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
