Scott Dunn - Travel Consultant - Europe Specialist - New York, NY

Flight Centre•New York, NY

5d•$58,860 - $68,860•Onsite

About The Position

Scott Dunn, part of Flight Centre Travel Group (FCTG), is a luxury travel operator dedicated to creating unforgettable, tailor-made vacations for our guests. With a global presence and a passion for crafting exceptional experiences, we specialize in curating personalized journeys to the world’s most beautiful destinations. Founded in 1986, Scott Dunn has earned a reputation for delivering impeccable service, insider knowledge, and unique travel insights, setting the benchmark for luxury travel. Our team of experts shares a deep love for travel and a commitment to exceeding guest expectations. From luxury ski chalets in the Alps to private safari lodges in Africa, Scott Dunn ensures every detail is taken care of, allowing our guests to fully immerse themselves in the adventure of a lifetime. Are you passionate about Asia and luxury travel? As a Travel Consultant on our Europe team, you'll craft unforgettable journeys, whether it’s a dream honeymoon or a family adventure. Using your in-depth knowledge of destinations in Europe and a passion for delivering world-class service, you’ll design bespoke itineraries tailored to our guests’ unique preferences. This is a fantastic opportunity for someone with experience in luxury travel sales, particularly working with high-net-worth individuals (HNWIs). At Scott Dunn, we also offer strong career progression, with many of our consultants moving into senior or managerial roles.

Requirements

Experience selling luxury travel to European destinations is preferred
Specialist product knowledge within Europe
Sales driven with a keen eye for numbers
Self-motivated and able to work autonomously
Requires no direction or oversight with processes and systems
Ability to demonstrate end-to-end ownership on projects
Strong written and verbal communication skills
Excellent attention to detail
Proven organizational skills
Previous experience of delivering high levels of customer service
Inspires and motivates other team members, leads by example
Understands team goals and uses success metrics to help focus sales efforts
Own the full guest journey, from initial enquiry through to repeat bookings.
Deliver accurate, detailed communication and documentation for each itinerary.
Qualify guest needs and use consultative sales techniques to convert enquiries into bookings.
Respond promptly and professionally to all enquiries, particularly during peak travel periods.
Manage guest information and payments, ensure timely documentation, and organize concierge services.
Maintain guest engagement from booking to departure, ensuring an exceptional experience throughout
Enter and manage client data in our Customer Relationship Management (CRM) and internal systems
Proactively resolve guest issues or complaints, working alongside our Guest Relations team.
Book and manage flights using Travelport and other reservation tools.
Attend internal and external training sessions to stay up to date with products and systems
Take part in familiarization (FAM) trips to enhance product knowledge and share insights with the team
Represent Scott Dunn at trade shows and promotional events, sometimes internationally
Willingness to travel for training or events as needed

Responsibilities

Manage the end-to-end sales process - from initial enquiry and itinerary creation to booking and post-travel follow-up.
Deliver exceptional service via phone, email, and in-person interactions to craft personalized luxury holidays.
Meet and exceed individual and team sales targets and key performance indicators (KPIs).
Develop and maintain in-depth knowledge of travel products and destinations in Europe, as well as other regions in the Scott Dunn portfolio.
Support marketing efforts, including contributing to brochures, email campaigns, the website, PR initiatives, and events.
Engage with guests face-to-face where required, ensuring a personalized service experience.
Learn and work confidently with our internal systems and software tools.
Collaborate closely with colleagues across departments and within the wider Sales team.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses