Scott Dunn - Travel Consultant - Asia Specialist - New York, NY

Flight Centre•New York, NY

5d•$58,860 - $68,860•Onsite

About The Position

Are you passionate about Asia and luxury travel? As a Travel Consultant on our Asia team, you'll craft unforgettable journeys, whether it’s a dream honeymoon or a family adventure. Using your in-depth knowledge of destinations in Asia and a passion for delivering world-class service, you’ll design bespoke itineraries tailored to our guests’ unique preferences. This is a fantastic opportunity for someone with experience in luxury travel sales, particularly working with high-net-worth individuals (HNWIs). At Scott Dunn, we also offer strong career progression, with many of our consultants moving into senior or managerial roles.

Requirements

Experience selling luxury travel to destinations in Asia is preferred
Specialist product knowledge within Asia
Sales driven with a keen eye for numbers
Self-motivated and able to work autonomously
Requires no direction or oversight with processes and systems
Ability to demonstrate end-to-end ownership on projects
Strong written and verbal communication skills
Excellent attention to detail
Proven organizational skills
Previous experience of delivering high levels of customer service
Inspires and motivates other team members, leads by example
Understands team goals and uses success metrics to help focus sales efforts

Nice To Haves

Experience in luxury travel sales, particularly working with high-net-worth individuals (HNWIs)
Book and manage flights using Travelport and other reservation tools.
Attend internal and external training sessions to stay up to date with products and systems
Take part in familiarization (FAM) trips to enhance product knowledge and share insights with the team
Represent Scott Dunn at trade shows and promotional events, sometimes internationally
Willingness to travel for training or events as needed

Responsibilities

Manage the end-to-end sales process - from initial enquiry and itinerary creation to booking and post-travel follow-up.
Deliver exceptional service via phone, email, and in-person interactions to craft personalized luxury holidays.
Meet and exceed individual and team sales targets and key performance indicators (KPIs).
Develop and maintain in-depth knowledge of travel products and destinations in Asia, as well as other regions in the Scott Dunn portfolio.
Support marketing efforts, including contributing to brochures, email campaigns, the website, PR initiatives, and events.
Engage with guests face-to-face where required, ensuring a personalized service experience.
Learn and work confidently with our internal systems and software tools.
Collaborate closely with colleagues across departments and within the wider Sales team.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses