Travel Concierge_US

International SOS

11d • Remote

About The Position

Aspire Lifestyles is hiring for a newly created, permanent, full-time Travel Concierge position serving premium clientele. The role supports customers with domestic and international travel requests, including itinerary changes, travel disruptions, and complex travel arrangements. The position is fully remote for candidates located in the United States and requires a permanent overnight schedule, including weekends and statutory holidays. Potential compressed work weeks of four 10-hour shifts may be available based on operational requirements.

The Travel Concierge researches, books, modifies, and manages travel arrangements; uses Sabre and other Global Distribution System tools; and assists customers by phone, email, and chat. The role requires accurate documentation, prompt and professional issue resolution, and high-quality service while meeting quality and productivity standards. A dedicated home office and reliable hardwired high-speed internet are required. Candidates must successfully complete a background check.

Requirements

• At least 2 years of travel industry experience.
• Experience using a Global Distribution System (GDS).
• Experience supporting airlines, travel agencies, corporate travel, or travel reservations.
• Excellent communication and customer service skills.
• Strong problem-solving abilities.
• Ability to thrive in a fast-paced environment.
• Must reside in the United States of America.
• Must be available for permanent overnight shifts, including weekends and statutory holidays.
• Must have a dedicated home office space and reliable hardwired high-speed internet.
• Must successfully complete a background check.
• High school diploma or equivalent.

Nice To Haves

• Sabre experience.
• Loyalty or concierge experience.
• Premium hospitality experience.
• International travel knowledge.
• Additional language skills.

Responsibilities

• Assist customers with domestic and international travel requests.
• Research, book, modify, and manage travel arrangements.
• Use Sabre and other Global Distribution System tools to support customer needs.
• Resolve travel-related issues quickly and professionally.
• Support customers through phone, email, and chat interactions.
• Document customer interactions accurately.
• Deliver exceptional service while meeting quality and productivity standards.

Benefits

• Overnight shift differential and opportunities for performance incentives.
• Annual performance and compensation reviews.
• Comprehensive medical, dental, and vision benefits.
• 401(k) matching program.
• Paid training.
• Paid vacation and personal time.
• Potential opportunity for compressed work weeks of four 10-hour shifts, based on operational requirements.
• Supportive team culture and leadership.
• Fully remote work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED