Travel Clerk III, Fort Bliss, TX

Technica LLC•El Paso, TX

5d•Onsite

About The Position

Technica LLC is seeking a Travel Clerk III for a Government contract. The place of performance is El Paso, Texas. The position supports government-sponsored personal property shipments and provides transportation, counseling, administrative, and customer-service assistance to military personnel and family members. The clerk counsels service members about household-goods entitlements and moves, enters shipments in the Defense Personal Property System (DPS), prepares and processes Personally Procured Move (PPM) documentation, and provides information about claims, POV shipments, deployment storage, and related procedures. The role also supports material coordination and transportation scheduling, processes documents and data, and prepares reports. The position requires following established regulations, procedures, safety policies, and company guidance while assisting customers at the front desk, by telephone, and through email.

Requirements

Must be a U.S. citizen or a permanent resident for more than three years for CAC/NACI eligibility.
High school diploma or equivalent.
Must be at least 18 years of age.
Must pass position-related pre-employment and background checks and a urinalysis.
Valid state driver's license.
Must be able to obtain a Secret Clearance.
Must be able to read, write, and speak English.
Must be computer literate.
Excellent mathematical, written, and verbal communication skills.
Good working knowledge of governing supply systems, programs, policies, nomenclature, work methods, manuals, or other established guidelines.
Analytical ability to define or recognize problems, collect necessary data, establish facts, and take or recommend action using established guidelines.
Must be able to work in a team environment or alone.
Must be able to stand or sit for prolonged periods.
Must be able to work for prolonged periods in hot, dusty, and windy areas.
Must be able to lift and move items within a 50-pound restriction.
Must be capable of climbing and working on equipment up to 10 feet above ground.
Must be capable of using and understanding Personal Protective Equipment (PPE).
Must comply with all SOPs and safety policies.
Must be familiar with the JTR, DTR, and “It's Your Move” pamphlet; adequate knowledge of JTR Chapter 5, DTR, and the pamphlet is specified.

Responsibilities

Perform transportation duties supporting government-sponsored personal property shipments.
Receive, store, issue, and ship personal property as part of a tier-level team.
Follow established procedures for repetitive clerical tasks and refer recognized problems to others.
Operate basic office equipment and minimal computer programs; manage, catalog, code, label, and file documents.
Read, understand, retain, and apply applicable travel regulations and established guides and manuals.
Brief small and large groups, including providing detailed information about entitlements, deployment storage, Levy, and ETS processes.
Counsel military personnel and family members about moves, household-goods shipping entitlements, PPMs, and claims in DPS.
Prepare PPM documents, instruct service members on completing required documents, process PPM advances, and send completed PPMs to DFAS for payment.
Provide general information about DPS for service members who are self-counseling and enter shipments into DPS.
Provide guidance about POV shipments, retirement entitlements, and extension requests; refer to applicable regulations and research funding when needed.
Assist with administrative matters, reports, data compilation, and complaint handling and adjustment.
Assist with preparation and scheduling of transportation efforts and support the Material Coordinator with duties.
Process documents for data input and check orders for accuracy.
Compile daily, weekly, and monthly reports and complete assigned tasks in a timely manner.
Assist customers at the front desk, by email, and by telephone; answer calls and respond to voicemails and emails throughout the day.
Contact service branches and become familiar with post agencies and points of contact to assist members across branches.
Comply with SOPs, safety policies, the Technica Employee Handbook dress code, identification badge guidance, and cellular phone guidance.
Maintain a safe work record and perform other duties as assigned.