Travel Center General Manager

Pilot Company•Knoxville, TN

9d•$54,300 - $80,750

About The Position

Pilot Flying J is seeking an experienced Retail General Manager to oversee high-volume retail facilities. The role is responsible for developing and executing travel center and restaurant business plans to achieve established standards, sales and profit objectives, and customer satisfaction. The General Manager builds, coaches, manages, and develops teams through staffing, interviewing, hiring, and training. The position also involves driving sales, managing team members, tracking inventory, providing customer service, and performing P&L analysis. The manager must exemplify integrity and accountability, demonstrate strong team leadership, and be able to work a flexible schedule that includes nights, days, weekends, and holidays.

Requirements

Minimum 2–3 years of management experience in retail, restaurant, grocery, or another service industry, with responsibility for financial results.
Previous management proficiency in high-volume retail with P&L accountability.
Ability to create and maintain a customer-focused culture.
Integrity and accountability at the managerial level.
Excellent team leadership skills.
Ability to work a flexible schedule of nights, days, weekends, and holidays.

Responsibilities

Develop and execute travel center and restaurant business plans to achieve standards, sales and profit objectives, and customer satisfaction.
Ensure customer expectations are met.
Conduct meetings with subordinate employees.
Maintain effective vendor relationships.
Build, coach, manage, and develop teams through staffing, interviewing, hiring, and training.
Drive sales.
Manage team members.
Track inventory.
Provide customer service.
Perform P&L analysis.