Travel Center General Manager

Pilot Company•Bellemont, AZ

About The Position

Pilot Flying J is seeking an experienced Retail General Manager to oversee high-volume retail facilities. The role is responsible for creating and executing travel center and restaurant business plans to achieve established standards, sales and profit objectives, and customer satisfaction. The General Manager builds, coaches, manages, and develops teams, including staffing, interviewing, hiring, and training. The role also ensures customer expectations are met, conducts meetings with subordinate employees, and maintains effective vendor relationships.

Requirements

Minimum 2–3 years of management experience in retail, restaurant, grocery, or another service industry, with responsibility for financial results.
Previous management proficiency in high-volume retail with P&L accountability.
Ability to create and maintain a customer-focused culture.
Integrity and accountability at the managerial level.
Excellent team leadership skills.
Ability to work a flexible schedule of nights, days, weekends, and holidays.

Responsibilities

Create and execute travel center and restaurant business plans to achieve established standards, sales and profit objectives, and customer satisfaction.
Ensure customer expectations are met and provide customer service.
Conduct meetings with subordinate employees.
Maintain effective vendor relationships.
Build, coach, manage, and develop teams through staffing, interviewing, hiring, and training.
Drive sales.
Manage team members.
Track inventory.
Perform P&L analysis.