Travel Assistance Coordinator

Zurich Insurance Company Ltd. • Stevens Point, WI

1d • Hybrid

About The Position

In this role you will serve as a trusted resource for travelers, delivering real-time support and creative solutions during unexpected travel disruptions while ensuring every interaction reflects a high standard of care and professionalism. You will multitask across calls, systems, and case management tools to quickly assess needs, coordinate travel solutions, and provide a seamless, reassuring experience from the first point of contact through resolution.

Requirements

• High school diploma or equivalent
• 2+ years of providing exceptional customer service
• Excellent written and verbal communication skills
• Effective problem-solving skills
• Proficient in MS Office programs while effectively multi-tasking
• Ability to work 8am-4pm, Mon-Fri with rotating weekends)

Responsibilities

• Handle inbound calls from policyholders regarding their travel related emergencies, including lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning and concierge services.
• Create a positive customer experience over the phone while using knowledge of products and services offered by our assistance team.
• Utilize critical thinking and creative thinking to provide out-of-the-box solutions for policyholders.
• Effectively multi-task by documenting policyholder interactions while communicating over the phone.

Benefits

• Hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
• Comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
• Regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
• Competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching.
• Diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED