Travel Coordinator

Texas Roadhouse•Rochester, MN

1d•Hybrid

About The Position

Texas Roadhouse is looking for passionate individuals to join their Support Center team in Louisville, KY. As a Travel Coordinator, you will be the primary travel expert for employees across Texas Roadhouse, Bubba's 33, and Jaggers. Your responsibilities will include booking flights and hotels, supporting company events, and ensuring seamless travel for teams. This role requires strong organizational skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. This is an on-site position with a hybrid schedule, requiring a minimum of 3 days per week in the office at the Texas Roadhouse Support Center in Louisville, Kentucky.

Requirements

High School Diploma or GED required
Strong attention to detail and excellent organizational skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Outstanding communication and problem-solving skills
Comfortable using Microsoft Office applications, including Excel, Outlook, and Word

Nice To Haves

Previous travel booking, hospitality, restaurant, or customer service experience is a plus
Experience with Concur, Worldspan GDS, or other travel booking systems is helpful, but we'll provide training for the right candidate
A passion for helping others and delivering an exceptional customer experience

Responsibilities

Coordinate and book individual travel arrangements, including air, hotel, and rental cars.
Assist Roadies with urgent travel needs, itinerary changes, and travel-related questions.
Process travel requests through phone, email, and ServiceNow.
Support and troubleshoot Concur booking issues.
Coordinate group travel for meetings and events, including transportation, lodging, and attendee registrations.
Partner with Event Planners and hotel partners to manage room blocks, meeting spaces, payments, and event logistics.
Maintain accurate travel records, registrations, and documentation.
Manage hotel authorizations, travel credits, reward points, and company travel resources.
Coordinate specialty travel needs such as refrigerated truck rentals for restaurant operations.
Collaborate with internal departments to ensure travel expenses are coded accurately.
Provide exceptional customer service while supporting Roadies across the organization.