Travel and Retail Store Manager - Kingston, ON

CAA Club Group•Kingston, ON

1d•Onsite

About The Position

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies. We are an award-winning, purpose-driven culture. At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!

Requirements

Post-Secondary education
A minimum of five (5) years of Leadership experience
Superior leadership skills through strong people management
Excellent knowledge of MS Office suite of products
Willing to get TICO certification

Nice To Haves

Previous experience in retail and or travel is preferred

Responsibilities

Ensure adequate staffing levels at all times.
Provide staff with formal and informal feedback on their performance and ongoing coaching. Monitor achievements of individual and store goals.
Set yearly goals for store and associates.
Actively assist in the career development of the staff by providing them with callings to learn new skills, attend seminars, take FAM's and learn about other opportunities within the organization.
Ensure all travel staff are up to date on product, industry and supplier information.
Prepare annual budget and recommendations.
Monitor all expense and revenues of various product lines.
Review financial statements against month end figures.
Deal with customer problems in empathetic manner.