Client Service Administrator - Kingston, ON.

Demant Group•Kingston, ON

3d•Onsite

About The Position

HearingLife Canada is the largest provider of hearing healthcare services in Canada. They work with the National Campaign for Better Hearing to provide life-changing hearing care and raise awareness about hearing loss. HearingLife has over 350 clinics across Canada with the vision to help more people hear better. This role is for a customer service expert who enjoys making connections, solving problems, and helping clients. The position focuses on client-centered care and offers the opportunity to change clients' lives. The role is based in Kingston, Ontario.

Requirements

At least 2 years of customer service experience
Strong organizational skills and ability to manage multiple priorities
Experience in Microsoft excel

Responsibilities

Serve as the first point of contact for clients, delivering top-notch customer care.
Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
Manage and adjust clinician schedules, book appointments, and coordinate follow-ups.
Organize and tidy the client waiting areas and ensure supplies are stocked and ready.
Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly.
Handle basic hearing aid maintenance, help with events, and support local promotions.
Process payments, track insurance claims, accounts receivable management and maintaining inventory.