Travel and Expense Manager

Zendesk•Madison, WI

1d•Hybrid

About The Position

The Procurement Operations team plays a critical role in optimizing processes and delivering value by effectively managing supplier relationships, operational systems, and cross-functional partnerships. We are looking for a highly organized, proactive, and systems-oriented Travel and Expense (T&E) Manager to own and elevate our global travel and expense program. This role sits under the Procurement team and reports to the Director of Procurement Operations. In this role, you will transition from support to full ownership, driving the strategy and operational excellence of our T&E landscape. You will be responsible for the end-to-end management of our travel and expense tools, vendor relationships, and policy compliance. You will lead the charge on process improvements, audit remediation, and the successful execution of our global Travel RFP. This position requires a strategic thinker with strong pattern recognition and the ability to manage change across a fast-paced, global environment.

Requirements

Proven ability to take full accountability for a functional area and drive measurable results.
Experience managing (and preferably also negotiating) with travel and expense vendors (e.g., Egencia, Brex, United Airlines, Marriott).
Strong ability to analyze spend patterns, recognize inefficiencies, and implement data-driven solutions.
Deep expertise in T&E systems and how they integrate within a broader ERP and Procurement ecosystem.
Exceptional verbal and written communication skills with the ability to influence stakeholders at all levels.
Demonstrated success in leading complex, global cross-functional projects, such as RFPs or system implementations.
A self-starter who identifies risks before they become issues and proactively seeks to enhance the T&E experience.

Nice To Haves

Strong commitment to organizational rigor and process discipline.
Extensive experience in Change Management and helping global organizations navigate system transitions.
Previous leadership experience in Procurement Operations or T&E Management within a high-growth SaaS environment.

Responsibilities

Manage the global Travel and Expense program, ensuring alignment with company objectives and financial discipline.
Act as the primary lead for key T&E systems and vendors, specifically Egencia and Brex, and extended travel vendors like air and hotel partners. Own the relationship management, performance tracking, and contract renewals for these critical partners.
Take action on audit remediation, specifically leading the improvements required from audits. Ensure global compliance with T&E policies and implement controls.
Lead the Travel RFP process from inception to implementation, managing vendor selection, negotiation, and global rollout.
Architect and implement scalable process improvements to streamline the T&E experience for employees while maintaining organizational rigor.
Oversee the administration of T&E systems, ensuring tools are optimized for global scale and integrated effectively with existing procurement workflows.
Drive the communication strategy for T&E updates, ensuring stakeholders are informed and trained on new processes and tools.
Partner with Finance, IT, and Legal leadership to ensure the T&E program supports broader business goals.
Provide excellent customer support to our employees as they interact with T&E tools and programs.