Travel Agent - Charlotte, NC (South End Blvd)

AAA-The Auto Club Group•Charlotte, NC

2d•$32,552 - $42,952•Onsite

About The Position

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.

Requirements

High school diploma or equivalent
1-year business to consumer sales

Responsibilities

Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.
Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
Receive and champion customer concerns through to resolution.
Achieve assigned travel, membership, and credit card sales goals.
Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
Prepare complex and/or large-scale domestic and international travel packages.
Complete reservations and advise clients regarding documentation requirements.
Make necessary travel arrangements, including reservations, payment collection, and document processing.
Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

Benefits

PTO, paid sick leave
Medical plans with multiple coverage options, including HSA eligibility
Prescription drug coverage
Dental and vision benefits
Employee Assistance Program (confidential support services)
Company-paid basic life insurance
Optional supplemental life insurance and dependent coverage
Short-term and long-term disability coverage
Critical illness, accident, and pet insurance options
401(k) plan
Company match of 50% paid on employee contributions up to 6% of pay
Additional company contribution of 4% of pay each pay day into your account
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
Accrual-based Paid Time Off (PTO), increases with tenure, eligible at 90 days of employment
10 company-paid holidays annually for full-time employees
1 mental health day
2 floating holidays
1 volunteer day
Paid leave programs, including parental, bereavement, jury duty, and military leave
Tuition assistance (up to $5,250 annually; 80% covered by ACG)
Professional certification support with 100% reimbursement for eligible programs
Opportunities for career development and advancement
Complimentary AAA membership with roadside assistance and travel discounts
Adoption assistance program