Travel Agent - Flint, MI
About The Position
The Travel Agent drives revenue growth and deepens AAA member engagement by developing new business, retaining existing clients, and promoting travel, membership, and financial products. The role provides consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success involves meeting sales goals, using referral and lead-generation systems, and adopting digital tools to build a strong base of repeat clients. This is an on-site, in-office position at an Auto Club Group (ACG) branch in Flint, Michigan. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m. The position is full-time and non-exempt, with base pay and performance-based earning potential. Compensation is $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater, with unlimited commissions on travel sales and additional commission opportunities for membership and credit card sales. A signing bonus of $1,500 to $3,000 may be available to applicants who are new to the Auto Club Group; the amount depends on experience. The role is eligible for overtime and may qualify for special performance incentives and a quarterly new-hire on-pace bonus. ACG provides leads, in-office travel events and walk-in opportunities, direct-to-consumer marketing, preferred-partner discounts and member benefits, and support from Air Desk and Inside Sales Agents. Training and development offerings include free travel-partner certifications, possible travel benefits for completing online training, and no-cost familiarization tours and cruises. Travel-related benefits include an International Airlines Travel Agent Network Card (IATAN) and complimentary American Society of Travel Advisors (ASTA) membership. ACG complies with applicable state and local laws regarding required benefits, including PTO and paid sick leave.
Requirements
- High school diploma or equivalent.
- At least 1 year of business-to-consumer sales experience.
Responsibilities
- Generate new sales, retain existing members, and grow ACG’s book of business through multiple product offerings.
- Develop new business with competitive products and help retain The Auto Club Group’s members.
- Establish and grow mutually beneficial relationships with AAA members to improve their member experience and use of AAA benefits, support profitable sales and revenue growth, and encourage repeat travel bookings.
- Receive customer concerns and champion them through resolution.
- Meet assigned travel, membership, and credit card sales goals.
- Sell cruises, tours, hotel accommodations, air travel, car rentals, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
- Prepare complex and/or large-scale domestic and international travel packages.
- Complete reservations and advise clients about documentation requirements.
- Arrange travel, including reservations, collecting payments, and processing documents.
- Request referrals and build a client book of business using the AAA ACG lead system.
- Learn and use AAA ACG digital and communication technologies to achieve objectives.
Benefits
- $1,500 to $3,000 signing bonus for eligible applicants who are new to the Auto Club Group; amount depends on experience.
- $31,200 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.
- Uncapped commissions on travel sales, with additional commission opportunities for membership and credit card sales.
- Guaranteed commission payouts.
- Potential special performance incentives from ACG and travel partners, plus a quarterly new-hire on-pace bonus.
- Overtime eligibility.
- Free leads, in-office travel events, walk-in traffic, and direct-to-consumer marketing support.
- Preferred Partner discounted rates and member benefits.
- Support from Air Desk and Inside Sales Agents, and an interactive group booking system.
- Free travel-partner training certifications.
- Possible free or reduced travel for completing online training programs.
- No-cost familiarization tours and cruises through developmental programs.
- International Airlines Travel Agent Network Card (IATAN), with potential hotel and car-rental discounts and discounted cruise and tour partner rates.
- Complimentary American Society of Travel Advisors (ASTA) membership.
- PTO and paid sick leave, subject to applicable state and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
