Travel Agent Floater

NousTravel • Santa Monica, CA

4d • Remote

About The Position

NousTravel is seeking a highly adaptable, experienced Travel Agent Floater to support multiple client accounts across Entertainment, Corporate, Leisure, and Group travel. This role requires seamless switching between different workflows, systems, and client expectations while delivering exceptional service. Excellent customer service and problem-solving are required. Must be an excellent multitasker. The ideal candidate has strong technical travel expertise, thrives in a dynamic environment, and excels at quickly adapting to each account’s unique requirements.

Requirements

• Professional communication —exceptional written and verbal skills with clients, travelers, and internal teams.
• Demonstrated ability to handle multiple accounts with varying workflows simultaneously.
• Proven track record of adapting quickly to changing schedules, priorities, and account-specific requirements.
• Strong attention to detail and accuracy in all transactions.
• Act with integrity and maintain the highest level of confidentiality with personal traveler information.
• Excellent problem-solving skills with the ability to resolve customer issues quickly and effectively.
• Teamwork — collaborative mindset with openness to feedback and continuous improvement.
• Highly flexible and adaptive to schedule changes and shifting account demands.
• Genuine desire to learn and capability to quickly master each account’s unique requirements and workflows.
• Proficient in Microsoft Office (Outlook, Excel, Teams) and collaboration tools.
• High school diploma or equivalent required.
• Previous related experience booking domestic and global destinations
• 5+ years of full-service travel agency experience, including fares, ticketing, exchanges, car, hotel, air, and rail for both domestic and international travel.
• Native GDS expertise – SABRE required (additional systems a plus).
• Knowledge of profile tools

Nice To Haves

• Travel experience to a variety of destinations preferred.
• Experience reviewing contracts and rates in GDS (preferred).

Responsibilities

• Deliver end-to-end travel support across multiple accounts, adapting rapidly to each account’s specific policies, workflows, booking tools, and service standards.
• Handle complex bookings including air, rail, hotel, car, cruises, and ancillaries for domestic and international travel.
• Manage Entertainment Travel (talent, production, VIP, Music Touring), Corporate Travel (policy-compliant business trips), as well as Leisure Travel
• Quote fares, issue tickets, process ticket exchanges, refunds, and modifications accurately and efficiently.
• Proactively resolve traveler issues quickly and independently or in coordination with suppliers.
• Maintain accurate records, client profiles, and trip notes while strictly protecting personal traveler information.
• Build and sustain strong relationships with clients and suppliers across all segments.
• Meet productivity, quality, and client satisfaction metrics.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED