Travel Administrative Assistant

Regis Remote Office

About The Position

We are seeking a detail-oriented and customer-focused Administrative Assistant to join our travel agency team. This role supports daily operations, ensures smooth client experience, and assists with bookings, documentation, and vendor coordination. The ideal candidate is organized, proactive, and passionate about delivering exceptional service.

Requirements

Strong organizational and multitasking skills.
Excellent verbal and written communication abilities.
Proficiency in MS Office and familiarity with travel booking systems.
Customer service experience preferred, ideally in the travel industry.
Complete training on the agency’s travel booking system and other cruise line booking websites.
Complete other travel industry training as required.

Responsibilities

Respond promptly to phone, email, and in-person inquiries.
Provide accurate information on travel packages, itineraries, and booking procedures.
Assist clients with travel documentation requirements (passports, visas, insurance).
Coordinate and process cruise, hotel, and transportation reservations.
Create, maintain and update client booking records in the agency’s system.
Confirm and distribute travel itineraries and confirmations to clients.
Prepare invoices, receipts, and payment confirmations.
Maintain organized online filing systems for client and vendor records.
Communicate with cruise lines, hotels, and tour operators for availability and rates.
Track and follow up on pending confirmations or special requests.