Transportation Support Specialist

Recovery Centers of America•St. Charles, IL

12h

About The Position

The Transportation Support Specialist transports patients to and from treatment and to destinations such as medical appointments, urgent care visits, and other locations as directed by the Administrative Manager. The role requires safe, timely transportation while adhering to strict schedules. The specialist may also support patient care by helping patients follow daily schedules, monitoring safety and conducting rounds, leading educational and recreational activities, and accompanying patients to examinations and treatments. The position includes inspecting vehicles, processing patient belongings and visitation items, documenting patient activity and incidents, responding to high-risk or re-engagement incidents, and communicating safety or transportation needs to program leadership or the administrator on call. The specialist also coordinates with interdisciplinary departments about admissions, discharges, and transfers and may transport medical equipment, including medication. Other assigned duties may be performed when transportation needs are low. Work may take place in professional offices, clinics, hospitals, or outpatient facilities. The employee spends considerable time seated in a motorized vehicle and on their feet working with patients; the noise level is moderate. Travel is primarily local during the business day, though some out-of-area and overnight travel may be expected. The role requires use of a personal smartphone or similar mobile device with employer-designated applications, subject to company security, confidentiality, and acceptable-use policies. A former patient may not be hired at the same location where they received treatment until at least one year after completing treatment there; consideration at other RCA locations within that year is subject to the standard hiring process and ethical and patient-care standards.

Requirements

Valid state driver's license.
Acceptable motor vehicle record (MVR).
High school diploma or equivalent.
Maintain CPR certification.
Ability to work in a fast-paced environment.
Excellent organizational skills and ability to prioritize workload.
Proficiency with the technology hardware, systems, and tools required to perform duties; training will be provided as needed.
Ability to use a personal smartphone or similar mobile device for essential job functions, including employer-designated applications, in accordance with company policies.

Nice To Haves

Prior experience as a driver or transportation support specialist.
Six months of experience in a health and human services-related field.

Responsibilities

Transport patients and/or staff safely and on schedule.
Perform and document daily vehicle inspections to ensure safety.
Process belongings for new admissions and visitation items, including searching, inspecting, sanitizing through heat treatment, and delivering items.
Monitor patient activities, conduct security checks, complete documentation such as rounds sheets and incident reports, and record patient behavior.
Manage high-risk or re-engagement incidents.
Communicate identified safety, vehicle, or transportation needs to program leadership or the administrator on call.
Communicate with interdisciplinary departments regarding new admissions, discharges, and transfers.
Perform other assigned duties when patient transportation needs are low.
Transport medical equipment, including medication, when required.
Assist patients with daily schedules, monitor patient safety and conduct rounds, lead educational and recreational activities, and accompany patients to examinations and treatments as needed.