About The Position

This is an Operations position responsible for supervising delivery activities, including directing delivery staff, ensuring compliance with government regulations, and maintaining the safety and security of the delivery department. The supervisor manages staffing, schedules, departmental resources, repairs, productivity, customer concerns, associate engagement, and safety practices. The role also performs the duties of supervised associates and other related duties as needed and qualified. The position works non-traditional hours, including evenings, nights, weekends, holidays, and on-call periods. Occasional travel to other operating companies or the corporate office may be required for business needs. The stated schedule is Sunday through Thursday, 7:00 p.m. to 4:00 a.m.; the application link’s posting title lists 7:30 p.m. to 4:00 a.m.

Requirements

  • High school diploma or GED, or an equivalent combination of education and related experience.
  • 1–3 years of related experience and/or training.
  • Complete a Sysco-approved defensive driving program.
  • Ability to lead individual and team discussions and meetings and work constructively with peers and associates across departments and operating companies.
  • Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
  • Working knowledge of Federal Motor Carrier Safety Regulations.
  • Ability to apply policies consistently, follow established procedures, and comply with local, state, and federal regulations.
  • Ability to manage deadline-related pressure, stress, and customer service issues, and make independent decisions consistent with company policies and procedures.
  • Ability to read and interpret business, professional, technical, and regulatory materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
  • Knowledge of spreadsheet and word-processing software, excellent computer skills, and ability to learn Sysco technology and programs.
  • Ability to read, comprehend, write, and speak English.
  • Ability to perform arithmetic using whole numbers, common fractions, and decimals.
  • Meet the physical requirements of the job, including occasional lifting or moving of up to 100 pounds and pushing or pulling up to 350 pounds.
  • Applicants must be currently authorized to work in the United States.

Nice To Haves

  • A two-year or four-year college degree in Business Management, Supply Chain Management, or a similar major.
  • HazMat certification.
  • A valid Class A Commercial Driver License that meets Company standards.

Responsibilities

  • Supervise the daily work and safety of Delivery Associates, ensuring adherence to standard operating procedures, planned routes, and safe, efficient customer service.
  • Ensure Delivery Associate compliance with local, state, and federal regulations, including DOT and OSHA requirements, and keep electronic logs current and accurate.
  • Manage labor hours and consumable supplies within budget.
  • Prepare work schedules, including additional workdays and shifts as needed.
  • Oversee selection and use of company assets for the Delivery department and arrange necessary repairs with the appropriate departments.
  • Review delivery functions and productivity reports; suggest and help implement efficiency ideas, cost reductions, and delivery changes.
  • Interpret, train on, and consistently enforce company policies, protocols, and procedures, including food safety, DOT requirements, and recordkeeping.
  • Work with Sales Management and Marketing Associates to resolve customer and delivery issues or opportunities.
  • Visit customer locations to address concerns and assess delivery difficulty.
  • Maintain associate relations through department or pre-shift meetings, ongoing interaction, open communication, and attention to associate morale and engagement.
  • Coordinate with the Safety department on training, associate observations, preferred work methods, accident investigations, and routine safety inspections.
  • Recommend disciplinary action or behavior modification when appropriate.
  • Manage staff selection, development, discipline, performance reviews, and terminations.
  • Perform the duties of supervised associates and other related duties as needed and qualified.
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