MEPS Liaison | Sunday–Thursday, 2:00 PM–10:00 PM

Empire Hospitality, LLC•Houston, TX

2d•Onsite

About The Position

Empire Hospitality, a federal contractor in the hospitality industry, is seeking a Service Liaison to support the daily operations of Military Entry Processing Stations (MEPS). The on-site liaison supervises and coordinates services for applicants, communicates with key stakeholders, and ensures applicants receive services specified in the contract. The role includes maintaining relationships with hotel partners and delivering effective, efficient service to guests. The ideal candidate has strong customer service and leadership abilities, attention to detail, and can coordinate with others and resolve complex issues independently. Prior military experience is strongly preferred.

Requirements

High school diploma or GED required.
One to three years of customer service experience, preferably in a high-volume environment.
Strong interpersonal conflict-resolution skills.
Strong problem-solving skills and ability to navigate complex situations.
Ability to read, interpret, and communicate effectively about documents, reports, and correspondence.
Proficiency in basic math and ability to solve practical problems in a fast-paced environment.
Strong working knowledge of Microsoft Excel, Outlook, and basic internet navigation.
Ability to obtain and maintain necessary facilities credentials or authorization; U.S. citizenship required.

Nice To Haves

Military or Department of Defense experience is strongly preferred.
Prior military experience is strongly preferred.

Responsibilities

Execute daily MEPS Support Services operations in compliance with contract specifications.
Perform applicant check-in, orientation, and checkout processes, ensuring applicants are properly processed.
Verify that lodging and kitchen facilities comply with contract requirements.
Forecast daily support needs, communicate requirements to relevant stakeholders, and track performance against needs requirements.
Communicate regularly with military representatives, hotel staff, and transportation providers to coordinate services.
Coordinate with others to resolve issues involving applicant processing, hotel staff, food, and transportation.
Resolve issues related to applicant conduct, seeking assistance as necessary.
Ensure applicants receive and acknowledge briefings and paperwork.
Complete required reports.
Perform other duties as assigned by the Manager.
Ensure compliance with safety, quality, and procedural requirements.
Maintain customer satisfaction by ensuring services are delivered effectively and efficiently.